Operations Director

1 week ago


San Francisco, California, United States Pilot Full time
About Pilot
Pilot is a pioneering fintech company that has disrupted the financial back office industry with its innovative software and service solution. Our mission is to empower entrepreneurs and small business owners to focus on building their businesses, while we take care of their financial needs.

Job Description
We are seeking an experienced Chief of Staff to join our Customer Operations department. As a key member of our leadership team, you will support the VP of Customer Operations in major decision-making processes and act as a conduit for the operations team. This strategic role requires a strong thinker with excellent organizational and communication skills, capable of handling confidential information with discretion.

Key Responsibilities
• Data-Driven Insights: Leverage analytics to evaluate business performance and make informed decisions. Prepare reports and presentations to support leadership in strategic planning and decision making.
• Resource Management: Oversee company resources, including budget, personnel, and tools, ensuring they are efficiently allocated to meet business needs.
• Project and Change Management: Lead key initiatives and projects to drive business growth, working with various teams to ensure milestones are met on time and within budget.
• Process Optimization: Identify and implement improvements in business processes, workflows, and internal systems to maximize operational efficiency.
• Vendor Management: Manage relationships with third-party vendors, ensuring that services meet company standards and contracts are cost-effective.
• Strategic Leadership: Participate in strategic planning sessions and help translate high-level strategies into actionable plans.
• Culture Stewardship: Foster a positive, inclusive, and high-performance culture within the operations team and across departments. Act as a role model, championing company values and promoting collaboration, transparency, and continuous improvement.

About You
We are looking for a seasoned professional with 7-10+ years of experience in business operations, strategy, or senior project management roles, with at least 5 years in a leadership capacity. You should have strong business acumen, experience in financial analysis, forecasting, and strategic planning, as well as proficiency in business operations software, data analytics tools, and business modeling. Excellent verbal and written communication skills are essential for this role.

Benefits
We offer a competitive salary range of $126,000 - $216,000 in San Francisco, CA, depending on experience and qualifications. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits. We also provide flexible vacation/time-off policy, parental leave for birthing or non-birthing parents, and a comprehensive wellness program.

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