Hotel Customer Service Representative
7 days ago
We are seeking a skilled and courteous Hotel Front Desk Attendant to join our team at Fairfield Inn & Suites, Tucumcari. As a key member of our guest services team, you will be responsible for delivering exceptional customer service to our guests.
About the Role:- This role is an excellent opportunity to work in a fast-paced environment where no two days are ever the same.
- You will have the chance to develop your communication skills, think on your feet, and resolve issues efficiently.
As a Hotel Front Desk Attendant, you will be expected to:
Key Responsibilities:- Welcome and check-in guests, ensuring a smooth and efficient process.
- Manage guest accounts, including booking, rates, and room assignments.
- Handle incoming calls and inquiries regarding room bookings, amenities, and special requests.
- Maintain accurate records of guest account information.
- Work collaboratively with housekeeping staff to ensure rooms are ready for new guests.
We are looking for an individual who possesses:
Requirements:- A high school diploma or equivalent.
- Previous experience in the hotel industry, preferably with a focus on customer service.
- Excellent interpersonal, time management, and organizational skills.
- The ability to work effectively in a team environment.
Salary Estimate:
$25,000 - $35,000 per year (dependent on experience).
We offer a competitive salary and benefits package, including opportunities for career growth and development. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply.
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