Care Coordinator Specialist

3 weeks ago


Brentwood, Tennessee, United States Brown & Brown Full time

Built on meritocracy, our company culture fosters a collaborative environment where self-starters thrive. The Care Coordinator is responsible for providing exceptional support to clients and their families, navigating the complexities of insurance and billing. This role plays a vital part in ensuring seamless care coordination, addressing issues that impact quality of life and outcomes.

  • Key responsibilities include:
  • Assisting clients in locating plan-friendly providers and facilities.
  • Preventing and resolving delays in care by educating providers on insurance.
  • Confirming the deployment and receipt of ancillary services, such as home health and community-based social services.
  • Aiding and resolving issues related to claims, billing, and payment of healthcare services.
  • Educating clients on benefits plans, including deductibles, in/out-of-network inquiries, and estimation of benefits.
  • Providing exceptional customer service through direct communication.
  • Collaborating with external facilities and providers to execute care plan issues.
  • Making outbound client calls to coordinate individual needs.
  • Assisting with locating community resources for clients.
Requirements for Success
  • Bachelor's degree preferred.
  • High school diploma.
  • TN Life and Health License (obtain within 90 days of employment).
  • Proficient with Microsoft Office.
  • A minimum of two years of related experience or equivalent, preferably in a physician office or medical provider.
  • Experience in employee benefits industry preferred.
  • Previous experience in medical claims or billing preferred.
Benefits and Total Well-being
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts.

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