Current jobs related to Patient Experience Director - Newark, Delaware - Optum

  • Patient Experience Specialist

    4 weeks ago

    Newark, Delaware, United States Getlabs Full time

    About GetlabsGetlabs is the leading platform for at-home diagnostics. Our mission is to save lives by expanding access to diagnostics for everyone. We achieve this by partnering with healthcare organizations to send mobile phlebotomists to patients' homes and collect labs, vitals, and advanced diagnostics. This approach enables us to improve patient...

  • Strategic Utilization Director

    4 weeks ago

    Newark, Delaware, United States University Hospital, Newark NJ Full time

    Job Summary:The Director of Care Optimization will be responsible for the strategic direction setting, management, and continuous improvement of the Utilization and Case Management Services Unit at University Hospital in Newark, NJ.This role evaluates the efficiency, appropriateness, and necessity of medical services, procedures, and level of care for...

  • Cybersecurity Director

    4 weeks ago

    Newark, Delaware, United States 4 Staffing Corp Full time

    Cybersecurity Director Job DescriptionAt 4 Staffing Corp, we are seeking a highly skilled and experienced Cybersecurity Director to lead our organization's cybersecurity initiatives. As a Cybersecurity Director, you will be responsible for overseeing the design, implementation, and maintenance of our cybersecurity program. You will work closely with...

  • Patient Access Specialist

    4 days ago

    Newark, Delaware, United States Newark Beth Israel Full time

    About Newark Beth IsraelNewark Beth Israel is a leading healthcare provider in New Jersey, dedicated to delivering high-quality patient-centered care. As a premier academic health system, we advance innovative strategies in healthcare to address both clinical and social determinants of health.Job Overview:The Patient Access Representative plays a vital role...

  • Cybersecurity Director

    1 month ago

    Newark, Delaware, United States 4 Staffing Corp Full time

    About the JobCybersecurity DirectorOur client, 4 Staffing Corp, is seeking a highly skilled and experienced Cybersecurity Director to lead their organization's cybersecurity initiatives. As a Cybersecurity Director, you will be responsible for overseeing the design, implementation, and maintenance of our cybersecurity program. You will work closely with...

  • Patient Access Representative

    1 month ago

    Newark, Delaware, United States Newark Beth Israel Full time

    Job Overview:The Patient Access Representative plays a vital role in ensuring timely throughput and capturing all necessary data. This position requires excellent customer service skills to greet patients in a friendly manner. The representative is responsible for ensuring that all customers, internal and external, are treated with the highest level of...

  • Director of Perioperative Supply Chain Operations

    4 weeks ago

    Newark, Delaware, United States ChristianaCare Health System Full time

    Director of Perioperative Supply Chain OperationsChristianaCare Health System is seeking a highly skilled Director of Perioperative Supply Chain Operations to lead the Perioperative and HVIS Supply Chain Operations for all CCHS facilities. This role will be responsible for coordinating and monitoring all technical and administrative activities of...

  • Senior Rehabilitation Services Director

    4 weeks ago

    Newark, Delaware, United States destinationone Consulting Full time

    destinationone Consulting is a consulting firm specializing in recruitment services across various sectors, including healthcare, health tech, government, municipalities, non-profits, legal, and public accounting. Our goal is to provide high-quality recruitment services to our clients. By applying, you will be part of our database, ensuring our recruiters...

  • Emergency Services Director

    4 weeks ago

    Newark, Delaware, United States destinationone Consulting Full time

    Job Title: Emergency Services DirectorAt destinationone Consulting, we're seeking a seasoned Emergency Services Director to oversee emergency response operations and ensure the effectiveness of emergency medical services. This role requires a strong leader who can coordinate teams and manage resources for optimal patient care.Key Responsibilities:Develop and...

  • Procurement Director

    4 weeks ago

    Newark, Delaware, United States NJ TRANSIT Full time

    Job Title: Procurement DirectorJob Summary:We are seeking a highly skilled Procurement Director to lead our procurement team at NJ TRANSIT. The successful candidate will be responsible for managing procurement processes, developing strategic sourcing plans, and ensuring compliance with regulatory requirements.Key Responsibilities:* Manage a team of...

  • Specialty Staffing Registered Nurse

    4 weeks ago

    Newark, Delaware, United States NurseCore Full time

    NurseCore is currently hiring Registered Nurses (RN) with Infusion experience for our Specialty Staffing division.Our passion is connecting healthcare professionals with the medical positions that fit their lifestyle.Responsibilities:Qualified nurses must possess critical thinking skills, decisive judgment, and the ability to work with minimal supervision in...

  • Sales Director

    4 weeks ago

    Newark, Delaware, United States Crescent Hotels & Resorts Full time

    Job Title: Director of SalesCrescent Hotels & Resorts is seeking a highly skilled and experienced Director of Sales to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and developing strategic sales plans to achieve business objectives.Key Responsibilities:Develop and implement sales strategies to increase...

  • Cardiac Anesthesiology Program Director

    4 weeks ago

    Newark, Delaware, United States AMN Healthcare Full time

    Lead a Growing Cardiac Anesthesia ProgramRutgers New Jersey Medical School seeks a visionary Medical Director to lead its growing Cardiac and Liver Transplant Anesthesia program. As a senior anesthesiologist, you will balance leadership with manageable case volumes while contributing to a legacy of excellence.Opportunity HighlightsLead a growing Cardiac...

  • Sales Director

    4 weeks ago

    Newark, Delaware, United States Paul Mitchell Schools Full time

    Job DescriptionPaul Mitchell The School Delaware is seeking a qualified Sales Leader to oversee all sales operations. This individual will meet or exceed the school's service and sales goals by modeling effective leadership, management, and organizational sales skills, and by offering coaching, mentoring, and inspiration to team members.Sales Leader RoleThe...

  • Senior Nursing Director, Medical/Surgical F-Blue

    1 month ago

    Newark, Delaware, United States University Hospital Newark Full time

    Job SummaryThe Assistant Director of Nursing, Medical/Surgical F-Blue is responsible for operationalizing and transitioning changes in the care delivery system of a unit or set of units. This includes directing, coaching, supporting, and delegating to staff to provide clinically safe, fiscally sound, and compassionate care and services. The Assistant...

  • Financial Director

    4 weeks ago

    Newark, Delaware, United States NJ TRANSIT Full time

    Job Title: Financial DirectorJob Summary: NJ TRANSIT is seeking a highly skilled Financial Director to lead the timely monthly closing of the General Ledger system. The ideal candidate will have a strong background in financial management, excellent analytical skills, and the ability to communicate effectively with management.Key Responsibilities: Direct the...

  • Associate Director Supervisor

    4 weeks ago

    Newark, Delaware, United States Rutgers University Full time

    Job Title: Associate Director SupervisorRutgers, The State University of New Jersey, is seeking an Associate Director Supervisor for Division of Institutional Planning & Operations (IP&O). This position provides managerial leadership for the Mechanical Maintenance and Grounds Departmental Operations for the Rutgers Newark Campus.Key Responsibilities:Develop...

  • Marketing Director

    1 month ago

    Newark, Delaware, United States Tandym Group Full time

    A leading health services network in Delaware is seeking an experienced Marketing professional to join their staff as Director of Marketing in Newark.About the Opportunity:Schedule: 3 days onsite, flexible choice of daysSetting: Healthcare / NonprofitResponsibilities:Lead a team of marketing professionals to drive donor engagement and acquisitionTranslate...

  • Senior Director of Business Development

    1 month ago

    Newark, Delaware, United States QPS Full time

    Senior Director, Business DevelopmentAre you a seasoned professional looking for a challenging role in business development? We're seeking a highly motivated and experienced Senior Director to join our team at QPS.About the RoleThis is a home-based position with frequent travel to client sites, QPS facilities, and industry meetings. As a Senior Director,...

  • Director of Facilities Operations

    1 month ago

    Newark, Delaware, United States KIPP DC Full time

    About KIPP TEAM & FamilyKIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized "Knowledge Is...

Patient Experience Director

4 weeks ago

Newark, Delaware, United States Optum Full time

Optum Job Description

The Patient Experience Manager will lead the market to address member perception and increase UHC's performance on CAHPS and HOS. This role is responsible for implementing programs and processes to build and improve member experience within the designated market and assigned provider groups.

This is a field-based position with up to 50% market travel. The ideal candidate will have 5+ years of direct experience in leading a team in business, healthcare, or hospitality, and 5+ years of experience in member/guest/customer service.

Key Responsibilities:

  • Actively engage leadership and staff at all levels within the provider group to enhance the member, staff, and provider experience.
  • Influence market leadership to develop programs that support high levels of member, staff, and provider engagement to drive better member experience.
  • Implement training programs and strategies within provider groups to increase awareness of specific behaviors and techniques that affect member satisfaction.
  • Analyze and interpret survey data to identify trends, solve complex problems, and develop strategic plans to drive process improvement within provider offices.
  • Utilize, integrate, and interpret NPS, CAHPS, and HOS data to assist the organization in its improvement efforts and promote optimal member experience.
  • Develop and manage business relationships that will enhance services available to members, including current physician and hospital staff relationships to ensure an optimal member experience.
  • Predict and understand industry regulations that impact CAHPS/HOS survey measures and incorporate them into strategies that influence member satisfaction.
  • Develop and maintain solid collaborative relationships within UHC Government Program and Optum partners, including executives, regional, and national leaders.
  • Identify best and worst practices for achieving high performance on CAHPS/HOS survey measures and provide input back to the health plan or market.
  • Create, develop, and influence process improvement plans for providers who are low performing in CAHPS/HOS survey measures.
  • Lead special projects and/or activities as requested by national, regional, and market leadership.

Requirements:

  • 5+ years of direct experience in leading a team in business, healthcare, or hospitality.
  • 5+ years of experience in member/guest/customer service.
  • 3+ years of experience with performance measurement and tracking, and the ability to monitor data (quantitative and qualitative) and report on results.
  • 3+ years of experience analyzing data and soliciting feedback to improve efficiencies and enhance the quality of the entire member/guest/customer experience.
  • 3+ years of experience in developing training curriculum and programs focused on member/guest/customer experience.
  • Proficiency in Excel (filtering, sorting) and PowerPoint (creating and delivering presentations).
  • Proven solid facilitation, presentation, and organizational development skills.
  • Ability to plan, organize, and be flexible in response to shifting priorities and multiple clients.
  • Willingness and ability to travel up to 50% in market.

Preferred Qualifications:

  • Lean, Six Sigma, or other Project Management certification.
  • 3+ years of experience in CAHPS/HOS/CGCAHPS/MIPS or internal member satisfaction/experience surveys in a provider office or facility setting.
  • Patient-centered medical home experience within a healthcare setting.
  • Reside within the New Jersey, New York, Delaware, and Pennsylvania market territory.

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.