Customer Service Ambassador

4 days ago


Comstock Park, Michigan, United States Mercantile Bank Full time
About Mercantile Bank

Mercantile Bank is a leading financial institution dedicated to delivering exceptional customer experiences. Our mission is to empower individuals and businesses to achieve their goals through innovative financial solutions.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences, building strong relationships, and driving business growth.

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
  • Work collaboratively with cross-functional teams to achieve business objectives and drive sales growth.
  • Stay up-to-date with industry trends and product offerings, providing expert advice to customers and colleagues.
  • Participate in community activities and events, promoting Mercantile Bank's brand and values.
Requirements
  • High School Diploma or equivalent.
  • 2 years' experience in customer service in a retail sales environment.
  • Experience with needs-based selling and providing exceptional customer service.
  • Experience working in Retail Banking is preferred.
What We Offer

Mercantile Bank offers a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, paid time off, and a 401(k) match. We also provide opportunities for career development, training, and professional growth.

Work Schedule

This position works banking hours Monday - Friday, 8:30 am - 5:30 pm, with some Saturdays required. Community activities may require evening and weekend hours. Day travel may be required for meetings and training.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates with diverse backgrounds and perspectives.



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