Sales and Service Team Lead

6 days ago

Cincinnati, Ohio, United States altafiber Full time

Job Overview

We are seeking an experienced Sales and Service Team Lead to join our team at Altafiber. This role is responsible for leading the telesales team in achieving sales targets, delivering exceptional customer service, and developing strategies to drive revenue growth and maximize profitability.

 

Key Responsibilities:

  • Lead the telesales team to achieve sales targets and deliver exceptional customer service
  • Develop and implement sales strategies and tactics to drive revenue growth and maximize profitability
  • Monitor and analyze sales data, market trends, and competitor activities to identify opportunities and develop action plans
  • Set performance expectations, establish clear sales goals, and conduct regular performance evaluations for team members
  • Create and maintain a positive and motivated work environment that encourages teamwork and collaboration
  • Provide regular sales reports and analysis to upper management, highlighting key performance metrics and suggesting strategies for improvement
  • Foster a positive and supportive learning environment, encouraging teamwork, collaboration, and the sharing of knowledge and best practices among sales team members
  • Provide ongoing coaching and support to sales team members, identifying areas for improvement and implementing targeted training plans

 

Requirements:

To be successful in this role, you will need:

  • TWO YEARS OF COLLEGE OR TECHNICAL SCHOOL RESULTING IN AN ASSOCIATE'S DEGREE OR EQUIVALENT
  • 2 TO 4 YEARS OF EXPERIENCE IN A RELATED FIELD
  • THOROUGH UNDERSTANDING OF ALL ASPECTS OF COMPANY SYSTEMS, REPORTS, AND OTHER APPLICATIONS AS THEY MAY BE DEVELOPED
  • UNDERSTANDS CURRENT TECHNOLOGY AND APPLICATIONS
  • Demonstrate superior team skills that lead and support other team members in our mission to serve the customer
  • Attain sales and service goals as defined by the Senior Manager and customer feedback
  • Provide consistent documented customer sales and service follow up
  • Successfully demonstrate a superior application of all training provided

 

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.

 

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

 

Equal Opportunity Employer: Altafiber is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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