Animal Hospital Client Service Representative
4 weeks ago
We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to provide exceptional service to our clients and their pets, and we are looking for a professional who shares our commitment to excellence.
The Client Service Representative is the face of VCA, responsible for building and maintaining customer trust and confidence. Key responsibilities include:
- Providing exceptional customer service, including greeting visitors, answering phones, and guiding clients to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and prospecting new clients
- Presenting and explaining fees, including processing payments
- Recommending and obtaining products and services, including prescriptions
- Answering questions about products and services, including educating clients on animal care and husbandry
- Managing medical records, charts, and correspondence
- Maintaining a clean and safe hospital environment
We offer a competitive compensation package, including medical, dental, and vision benefits, as well as paid vacation and sick days. If you are a motivated and customer-focused individual who is passionate about animal care, we encourage you to apply.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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