Reservation Agent

3 weeks ago


Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at the Kalispel Tribe of Indians - KTEA. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Answer all incoming calls in a timely and professional manner, providing a warm and welcoming greeting to our guests.
  • Process reservations and room assignments with accuracy and efficiency, ensuring that all guest needs are met.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Manage and maintain accurate records of guest reservations, room assignments, and other relevant information.
  • Work collaboratively with other team members to ensure seamless communication and exceptional guest service.
  • Adhere to all company policies and procedures, including those related to guest confidentiality and data protection.
  • Participate in ongoing training and development to enhance skills and knowledge in areas such as customer service, communication, and problem-solving.
Requirements
  • High school diploma or equivalent required; 1-2 years of related experience and/or training preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to obtain and maintain a Kalispel Tribal Gaming License.
Work Environment

The work environment for this role is a fast-paced and dynamic hotel and casino environment. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays. The work environment is smoke-free, and the successful candidate will be required to adhere to all company policies and procedures related to smoking and tobacco use.


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