Banking Associate

4 weeks ago

Mullica Hill, New Jersey, United States Century Savings Bank Full time
Job Summary

Century Savings Bank is seeking a highly skilled and customer-focused Banking Associate to join our team. As a Banking Associate, you will be responsible for providing exceptional customer service, processing financial transactions, and promoting organizational products and services.

Key Responsibilities:

  • Manage a cash drawer on a daily basis, balancing all monies in cash drawers at the end of shifts.
  • Promptly and cordially greet individuals as they enter the branch, promoting strong customer and client interactions and building relationships.
  • Places applicable holds on accounts, ensuring immediate supervisory review.
  • Provides access to safe deposit boxes.
  • Demonstrates positive risk management decisions while maintaining a work area that ensures the safety of all negotiable and confidential records.
  • Reports any suspicious activity and performs all daily functions as outlined in the Bank Secrecy Act and Anti-Money Laundering rules and regulations.
  • Performs ATM/coin machine settlement and customer assistance.
  • Supplements general platform service responsibilities as required.
  • Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
  • Answers customer inquiries about account types and banking products.
  • Researches and resolves customer problems, acting as the customer liaison between other bank departments as necessary.
  • Assists in creating Customer Identification File (CIF) records.
  • Ensures operational and financial safety and soundness.
  • Displays a spirit of teamwork and dedication to the goals and objectives of the bank.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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