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Customer Service Representative

1 month ago


Tomball, Texas, United States PostNet Full time
Customer Service Representative

At PostNet, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating our point-of-sale system, and assisting customers with all store services and products.

Key Responsibilities:
  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Process customer sales through the point-of-sale system
  • Upsell, cross-sell, and actively participate in marketing and promotional initiatives
  • Open and close the center, cash register, and other center systems
  • Assist management in maintaining, ordering, and stocking inventory
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Requirements:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Basic Math Skills
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license and reliable transportation required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
  • Bilingual is a plus (Spanish)
What We Offer:
  • Competitive compensation: $12.00 - $15.00 per hour
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Equal opportunity employer