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Customer Service Representative
1 month ago
At PostNet, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating our point-of-sale system, and assisting customers with all store services and products.
Key Responsibilities:- Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Process customer sales through the point-of-sale system
- Upsell, cross-sell, and actively participate in marketing and promotional initiatives
- Open and close the center, cash register, and other center systems
- Assist management in maintaining, ordering, and stocking inventory
- Maintain the center consistent with established standards
- Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking - must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Basic Math Skills
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid driver's license and reliable transportation required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
- Ability to work flexible hours
- Some supervisory skills preferred
- Notary Public certification may be required
- Bilingual is a plus (Spanish)
- Competitive compensation: $12.00 - $15.00 per hour
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Equal opportunity employer