Customer Service Representative
4 weeks ago
At Brock & Scott PLLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for handling incoming calls with accuracy and empathy, providing constructive feedback to improve service quality, and ensuring compliance with CFPB regulations.
About You:
We are looking for a candidate with strong ethical principles, excellent communication skills, and the ability to handle complaints and challenging customer interactions. You should have a patient and friendly disposition, with a broad knowledge to guide customers through inquiries. Prior experience in customer-facing roles is advantageous, and familiarity with Microsoft Office Suite and customer management systems is a plus.
Responsibilities:
Respond promptly and accurately to customer inquiries via phone, fax, and email regarding foreclosure.
Document all customer interactions meticulously in our tracking system.
Provide constructive feedback to improve service quality and address customer concerns promptly.
Ensure compliance with CFPB regulations to maintain ethical standards.
Perform additional duties as assigned to support our team.
Benefits:
We offer a comprehensive benefits package to full-time employees, including medical, dental, and life insurance, as well as opportunities for professional growth and development. Our benefits include six paid holidays, one floating holiday, and 12 days of paid time off per calendar year, with accrual rates increasing after 2 and 5 years of employment. Eligibility to enroll in our 401(k) plan after 6 months of employment for employees over the age of 21.
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