Government Services Representative

3 weeks ago


Springfield, Illinois, United States RELX Full time

About the Role

The Government Services department at LexisNexis Risk Solutions is focused on data verification for federal, state, and county agencies. We determine eligibility for publicly funded programs.

Responsibilities

This entry-level role involves maintaining relationships and providing support to field offices, agencies, and financial institutions participating in the asset verification program. You will train FI personnel on the web-based application and supporting procedures, assist in evaluating existing procedures for efficiencies, and respond to phone and email inquiries regarding the AVS programs. You will also assist in maintaining and updating documentation of procedures and reports, meeting contracted service level agreements, and processing registrations of financial institutions, including additions, changes, deletions to institutions and user accounts.

Requirements

To be successful in this role, you should be able to demonstrate at least 50 wpm, possess Suite skills experience with Excel, Word, and Outlook, and be able to obtain SSA Security Clearance as a condition of employment/continued employment. You should also be able to multi-task, have strong attention to detail and a commitment to the highest quality of performance, exceptional oral and written communication skills, and be able to work under pressure and meet deadlines with the ability to work overtime.

About Us

LexisNexis Risk Solutions is a global provider of information-based analytics and decision tools for professional and business customers. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge, doctors and nurses improve the lives of patients, lawyers promote the rule of law and achieve justice and fair results for their clients, businesses and governments prevent fraud, consumers access financial services and get fair prices on insurance, and customers learn about markets and complete transactions.



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