Senior Systems Architect

1 week ago


Ocala, Florida, United States Encore Strategic Full time
Job OverviewAs a seasoned Senior Systems Engineer, you will play a vital role in ensuring the stability, security, and optimization of our clients' IT infrastructure. This position requires exceptional technical expertise, problem-solving skills, and excellent communication abilities.

Key Responsibilities

  • Provide advanced technical support and troubleshooting for diverse client environments.
  • Act as an escalation point for the service desk, resolving complex issues and mentoring junior engineers.
  • Proactively monitor client systems and infrastructure to ensure optimal performance and security.
  • Help manage the internal infrastructure and assist in research and development efforts with new product offerings.
  • Design, implement, and manage IT solutions based on client needs, including network infrastructure, virtualization, Windows Server, and SQL Server environments.
  • Develop and maintain comprehensive documentation for systems, processes, and procedures.
  • Contribute to the development and improvement of internal processes and knowledge base articles.
  • Automate tasks and processes using scripting languages to improve efficiency and streamline operations.
  • Collaborate with other engineers and departments to ensure seamless service delivery.
  • Stay current with the latest technologies and industry best practices, particularly in cybersecurity and Microsoft technologies.
  • Participate in on-call rotation to provide after-hours support as needed.


Requirements

  • 5+ years of experience as a Systems Engineer in a managed services environment.
  • Extensive experience with network infrastructure, including firewalls, routers, switches, and wireless technologies.
  • Strong understanding of virtualization technologies, including VMware vSphere and Microsoft Hyper V.
  • In-depth knowledge of Microsoft Windows Server and Microsoft SQL Server administration, including Active Directory, Group Policy, and database management.
  • Proven experience with scripting languages for automation and task management.
  • Experience with ConnectWise Automate, ConnectWise Manage, and Confluence is highly desirable.
  • Familiarity with Datto BCDR and StorageCraft backup solutions is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Industry certifications such as SCCP and CISSP are highly valued.


What We Offer

  • Robust benefits package including dental, vision, and 401k.
  • Salary range of $85,000 - $100,000.
  • Vacation and Sick Time.
  • Cell Phone Reimbursement.
  • Opportunities for continued growth.
  • Strong core values to uphold company standards.


How to Apply

  • Quick apply with your resume.
  • Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-80QK07JDM?u=1110981


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