Key Account Liaison

5 days ago


Houston, Texas, United States Crane Cartage & Freight Full time
Job Overview

We are seeking an experienced Key Account Liaison to join our team at Crane Cartage & Freight. As a Key Account Liaison, you will be responsible for providing exceptional client service and ensuring the smooth operation of our account management processes.

Responsibilities
  • Client Communications: You will be the primary point of contact for key clients, handling all aspects of client communication, including conflict resolution, issue escalation, and status updates.
  • Account Management: With direction from the Account Manager, you will manage invoices, account receivables, and ensure timely payments.
  • Process Improvement: You will work closely with the project team to maintain a continuous knowledge of the account status and identify opportunities for process improvement.
  • Cross-Functional Collaboration: You will collaborate with various teams, including sales, operations, and customer service, to ensure seamless execution of client projects.
Requirements
  • Education: High school diploma or equivalent required; Bachelor's degree preferred.
  • Experience: Minimum 3-5 years of experience in account management, client services, or a related field.
  • Skillset: Excellent communication, problem-solving, and analytical skills; ability to work in a fast-paced environment; technical competence (Excel, Word, PowerPoint, etc.).
Benefits
  • Competitive Salary: $55,000 - $65,000 per year, depending on experience.
  • Paid Time Off: 136 hours of paid time off, plus 10 paid holidays.
  • Health Insurance: Comprehensive medical, dental, and vision benefits.
  • Tuition Reimbursement: Up to $5,000 per year for education-related courses.
  • Employee Recognition Program: Quarterly recognition and rewards program.
About Us

Crane Cartage & Freight is a leading logistics company dedicated to delivering exceptional customer experiences. We offer a dynamic work environment, competitive compensation packages, and opportunities for professional growth and development.



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