Wendy's Restaurant Manager

4 weeks ago

Santee, California, United States WKS Restaurant Group Full time
Job Summary

As a General Manager at Wendy's, you will be responsible for leading the operations and staff of a Wendy's restaurant, ensuring the execution of all Company policies, procedures, programs, and systems. You will be responsible for achieving sales and profit goals, managing costs, and ensuring compliance with all federal, state, and local laws and ethical business practices.

Key Responsibilities
  • Manage sales goals versus budget and prior year
  • Execute national and local marketing programs and new product roll-outs
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance sales
  • Communicate sales performance and anticipated variances to District Manager and store management team
  • Manage profit goals versus budget and prior year
  • Manage food, labor, and paper costs and other controllable expenses
  • Manage costs by monitoring crew prep, production, and procedures execution
  • Track waste levels using established procedures and monitoring crew position procedures
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
  • Communicate profitability performance and anticipated variances to DM and store management team
  • Ensure the execution of the restaurant's overall Human Resources programs
  • Process crew applications and set up interviews, checks references
  • Maintain an on-going system for the recruitment, development, recognition, and retention of store management and crew
  • Manage subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals
  • Utilize approved interviewing tools to identify qualified applicants who positively reflect Wendy's image
  • Manage and resolve performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws
  • Ensure proper staffing levels are achieved
  • Interviews and hires crew to ensure adequate coverage
  • Conducts quality, timely performance feedback and performance appraisals for store management & crew
  • Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management
  • Serves as a role model, trains and coaches store managers in leadership, problem-solving, and other management skills
  • Ensures compliance with all federal, state, and local employment laws
  • Maintains a work environment in which employees are treated with respect and dignity
  • Follows open door processes
  • Follows all company policies & procedures
  • Achieves and maintains Sparkle certification through the execution of Quality, Service, and Cleanliness standards
  • Trains and executes all food safety procedures and ensures compliance with Health Department regulations
  • Monitors product quality during shift by talking with customers during walk-through
  • Monitors product quality by managing crew performance and providing feedback
  • Interacts with customers and ensures a timely resolution of all customer complaints
  • Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary
  • Performs Manager Walk for all areas of the entire store, addresses and resolves any safety/cleanliness issues
  • Provides proper training and development in compliance with the Company's standards
  • Conducts timely and quality store orientations for managers and crew
  • Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed
  • Communicates and trains on operations changes and new products to managers and crew
  • Assists with new Assistant Manager training
  • Audits and reviews systems, checklists, and work habits to ensure store personnel are demonstrating desired behaviors
  • Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers
  • Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction
  • Ensures safety training is conducted for all employees every period
  • Trains crew to maintain store cleanliness during shift by following the Company's procedures
  • Provides priorities and task assignments to crew to accomplish store goals
  • Ensures store compliance with Company operating policies and procedures
  • Works with DM to establish store priorities and develops and executes store plans
  • Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings
  • Achieves continual improvement in SOE, FSE, and other store performance indicators
  • Conducts regular managers meetings to communicate and reinforce priorities
  • Utilizes approved uniform program
  • Controls
  • Ensures execution of Company policies and procedures for the control of cash, property, product, and equipment (store priorities and store plan)
  • Follows flow charts to ensure crew is meeting prep and production goals
  • Identifies and resolves potential security issues
  • Ensures cash, food, labor, and wage guidelines are met
  • Manages store inventory (e.g., counts, levels, targets, waste, etc.)
  • Trains and monitors crew in cash and product inventory controls
  • Complies with all safety and health standards and all applicable rules and regulations
  • Maintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate to prevent recurrence of safety concerns
  • Ensures maintenance of building, grounds, and equipment to include training and execution of Preventive Maintenance Program and tracks progress to completion
  • Manages shift to Q.S.C level of 85% or better
  • Administrative
  • Completes all administrative requirements and reports
  • Writes crew schedule to meet plans and objectives of unit manager
  • Analyzes P&L and reviews with management team
  • Manages employee files, payroll records, and other Company records in accordance with Company policies and legislative regulations
  • Completes schedules, invoices, payroll records, P&L, etc. on a timely basis
  • Manages employment applications, completeness of employee files, including presence of all necessary documents
  • Performs exit interview process for crew
  • Reports all accidents promptly and accurately
  • Adheres to all Safety Program and Safety Marshal procedures according to policy guidelines
  • Performs all other job-related duties as may be assigned or required

  • Restaurant Operations Manager

    3 weeks ago

    Santee, California, United States JKS&K DBA McDonald's Full time

    We are seeking a skilled Restaurant Operations Manager to join our team at JKS&K DBA McDonald's. As a key member of our management team, you will be responsible for maintaining the highest levels of food safety, food quality, customer service, and cleanliness. You will also be responsible for maintaining a safe and fun working environment for all...

  • Restaurant Operations Manager

    3 weeks ago

    Santee, California, United States PGC Foods Full time

    Restaurant Operations ManagerLead a team of restaurant professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Manage restaurant operations, including inventory management, staff scheduling, and customer service.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with the...

  • Restaurant Operations Manager

    3 weeks ago

    Santee, California, United States JKS&K DBA McDonald's Full time

    We are seeking a skilled Restaurant Operations Manager to join our McDonald's team. As a key member of our team, you will be responsible for maintaining the highest levels of food safety, food quality, customer service, and cleanliness. You will also assist the General Manager in day-to-day activities and maintain a safe and fun working environment for all...

  • Restaurant Shift Manager

    4 weeks ago

    Santee, California, United States McDonald's Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading shifts, ensuring excellent customer service, and maintaining high standards of quality and cleanliness.Key ResponsibilitiesLead shifts and ensure seamless operationsMonitor performance and take...

  • Store Operations Manager

    4 weeks ago

    Santee, California, United States Jamba Juice Full time

    Store Operations ManagerWe are seeking a highly motivated and experienced Store Operations Manager to join our team at Jamba Juice. As a Store Operations Manager, you will be responsible for managing the overall operations of a store, including team member leadership and development, sales performance, customer service, community involvement, and execution...

  • Operations Manager

    4 weeks ago

    Santee, California, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes Shift Leader plays a vital role in creating a warm and welcoming environment for guests. They work closely with the Assistant Bakery Manager, Bakery Manager, and Team Members to deliver exceptional cakes and a superior guest experience.This role requires strong leadership skills, with a focus on driving sales and profitability,...

  • Bakery Operations Manager

    3 weeks ago

    Santee, California, United States Nothing Bundt Franchising LLC Full time

    Job OverviewThe Nothing Bundt Cakes Shift Leader plays a vital role in ensuring the highest-quality cakes and a warm, welcoming environment for our guests. This position works closely with the Assistant Bakery Manager, Bakery Manager, and Team Members to drive sales and profitability, execute day-to-day responsibilities, and maintain compliance with NbC...

  • Front of House Team Member

    4 weeks ago

    Santee, California, United States Chick-fil-A Full time

    About UsChick-fil-A, Inc. has a rich history dating back to 1946 when founder S. Truett Cathy opened the first restaurant in Atlanta's Greenbriar Shopping Center. Today, we are the largest quick-service chicken restaurant chain in the United States, known for our commitment to customer service and quality food.Job SummaryWe are seeking a Front of House Team...

  • Maintenance Technician

    4 weeks ago

    Santee, California, United States McDonald's Full time

    Job Summary:The Maintenance Technician is responsible for ensuring the cleanliness and maintenance of our restaurant facilities. This includes daily tasks such as filtering oil fryers, maintaining outside grounds, and cleaning equipment and windows. The ideal candidate will have a strong attention to detail and be able to work independently with minimal...

  • Shift Leader

    4 weeks ago

    Santee, California, United States Luna Grill Full time

    Job Title: Shift LeaderWe are seeking a highly motivated and experienced Shift Leader to join our team at Luna Grill. As a Shift Leader, you will be responsible for leading a team of cashiers and front-of-house staff to provide exceptional guest service and ensure a seamless dining experience.Key Responsibilities:Lead and motivate a team of cashiers and...

  • Grill Cook Position

    3 weeks ago

    Santee, California, United States Jack in the Box Full time

    Job SummaryA Grill Cook at Jack in the Box is responsible for preparing meals quickly and efficiently while maintaining high standards of cleanliness and food safety. The ideal candidate will have experience working in a fast-paced kitchen environment and be able to multitask with ease.Key ResponsibilitiesPrepare all meals to standard, ensuring high-quality...

  • Restaurant Assistant Manager

    3 months ago

    Santee, CA, United States Zaxby's Full time

    Pay Range: $17.00 - $21.00 / hour Annual Bonus Potential (Paid Quarterly): Up to 12% of annual earnings Sign-On Bonus: $1,500 As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members,...

  • Restaurant Operations Manager

    4 weeks ago

    Santee, United States Taco Bell Full time

    General ManagerYou are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Your RoleTo build a great team that consistently provides the...

  • Restaurant Assistant Manager

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    5 hours ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    24 hours ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    2 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Operations Manager

    4 weeks ago

    Santee, SC, United States Pizza Hut Full time

    At Pizza Hut, we're looking for an experienced restaurant or retail assistant manager to join our team. As an Assistant General Manager, you'll be responsible for leading our restaurant team to deliver exceptional customer service and drive sales growth. If you have a passion for the hospitality industry and a proven track record of success, we want to hear...

  • Denny s Service Assistant: Store

    4 days ago

    Santee, United States Denny Full time

    Accountability Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant's interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized and maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift. Keeps front...

  • Assistant Restaurant Manager/Shift Lead

    3 months ago

    Santee, CA, United States Zaxby's Full time

    Sign-On Bonus: $1,500 To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant...

  • Restaurant Shift Leader

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set...

  • Restaurant Shift Leader

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set...

  • Restaurant Shift Leader

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set...

  • Swing Manager

    3 weeks ago

    Santee, United States JKS&K DBA McDonald's Full time

    We are looking for a Swing Manager to join the McDonald’s team! Whether you have worked for McDonald’s before or are coming from another restaurant in the QSR industry, we look forward to showing you what we have to offer! Benefits:Competitive salary based on experience.Bonus.Paid time off.Annual performance reviews with potential for wage...

  • Cook - Restaurant Crew Member

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Cooks are directly responsible for creating great guest experiences by consistently serving quality...

  • Resturant General Manager

    2 weeks ago

    Santee, United States Pizza Hut Full time

    To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team....

  • Assistant General Manager

    2 weeks ago

    Santee, United States Pizza Hut Full time

    To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a...

  • Restaurant Shift Leader

    3 months ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set...

  • Restaurant Crew

    4 days ago

    Santee, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food. To our team members, Zaxby's is an indescribably great place to work!Cooks are directly responsible for creating great guest experiences by consistently serving...

  • Security Officer

    2 days ago

    Santee, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...