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Customer Service Representative
1 month ago
Overview:
At Resource Label Group LLC, we are a leading provider of label and packaging solutions, serving a diverse range of industries including food, beverage, chemical, and pharmaceutical. Our company values a collaborative culture, technology-driven approach, and customer-centric mindset.
Job Summary:
We are seeking a highly skilled Customer Account Specialist to support our sales cycle by facilitating customer orders and providing basic account servicing. The ideal candidate will possess excellent technology and communication skills, with a passion for delivering exceptional customer service.
Responsibilities:
- Collect customer information and product specifications through direct communication.
- Review and process purchase orders, ensuring accuracy and timely confirmation.
- Route supplies, job jackets, and materials to production areas, maintaining clear communication with plant personnel.
- Address customer inquiries and complaints in a timely and professional manner.
- Prioritize workload to meet business needs, selecting from multiple alternatives when necessary.
- Initiate billing process, verifying shipping reports against packing lists and customer transaction reports.
Key Characteristics:
- Problem-solving: Identify and escalate problems, gathering and communicating information effectively.
- Initiative: Pursue training and development opportunities, striving to continuously build knowledge and skills.
- Customer Focus: Recognize potential customer problems, escalate, and solicit help when needed.
- Conflict Management: Focus on solving conflict, maintaining confidentiality, and listening to others.
- Communication: Speak clearly and persuasively, responding well to questions and participating in meetings.
Qualifications:
- One to two years of related experience and/or training, or equivalent combination of education and experience.
- Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a significant plus.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Why Work with Us?
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental, and Vision coverage
- Company Paid Short-Term Disability Insurance and Life Insurance
- Additional Benefits Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
- Excellent 401(k) retirement plan with generous company contribution
- We pride ourselves in investing in our employees by offering onsite training and unlimited growth potential within our organization
- We believe in rewarding our employees with performance-based salary increases