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Pharmacy Support Specialist
1 month ago
As a Pharmacy Assistant at Kaiser Permanente, you will work under the direct supervision of a licensed pharmacist to provide exceptional patient care and support. Your key responsibilities will include receiving and directing new and refill prescriptions, producing prescription labels, packaging and selling filled prescriptions, and assisting pharmacy personnel with clerical functions.
Key Responsibilities:- Uphold Kaiser Permanente's policies and procedures, principles of responsibilities, and applicable state, federal, and local laws.
- Provide in-person and telephone reception to patients in accordance with established service and telephone access standards.
- Receive new prescriptions and/or refills, ensuring the correct entry/documentation of information required to process the order.
- Identify prescriptions needing refill authorization and refer to providers.
- Verify that prescriptions indicate drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information.
- Recognize potential for generic or therapeutic substitution and alert pharmacists when information is lacking.
- Enter required prescription and/or patient information into the pharmacy computer and/or type prescription labels.
- Process prescription refill authorization requests and enter responses from providers into the system.
- Place filled prescription(s) in appropriate containers for immediate or future sale.
- Organize and maintain packaged prescriptions for efficient retrieval.
- Prepare prescriptions for delivery by mail or UPS when requested.
- Sell prescriptions, verifying correct patient through the matching of a call slip against a claim check, checking health plan card or other patient identification.
- Sell other pharmaceutical merchandise to members.
- Record all transactions and receipt of cash, checks, or credit card charges in the cash register.
- Provide correct change and appropriate receipts to patients.
- Maintain the security and integrity of the cash register drawer contents.
- Count cash drawer change fund and prepare and proper disposition of deposit.
- Follow Regional, Area, and location cash handling policies and procedures.
- Prepare and reconcile daily cash register summary documents and prepare daily combined bank deposit for pharmacy.
- Forward appropriate cash summary and documentation to cash control as required.
- Complete appropriate documentation and secure the bank deposit and exchange fund for pick-up by armored car delivery service.
- May be required to perform duties of the Inventory Control Assistant, including ordering and receiving of pharmaceutical merchandise from established sources, affixing price labels, and restocking shelves.
- Make recommendations to management regarding systems or operational improvements to enhance services provided by the department.
- Maintain work area and equipment in an organized and clean condition, and maintain a safe, secure, and efficient work environment.
- Exemplify the pharmacy's mission and the organization's vision by contributing to the health satisfaction of members by providing appropriate medications, information, and professional services in a helping, caring, courteous, and efficient manner.
- Excellent customer service and telephone reception skills.
- Excellent written and verbal English-speaking communication skills (Foreign language ability may be required at specific locations).
- Ability to read, understand, and transcribe pharmaceutical information.
- Demonstrated mathematical skills (add, subtract, multiply, divide).
- MUST PASS BACKGROUND CHECK.
- Requires standing for long periods of time, and communicating with co-workers and patients.
- Ability to lift/transport 1-50 lbs.
- Light to moderate carrying, pulling, pushing, walking, and frequent bending, stooping, and reaching.
