Leadership Director for Customer Intelligence

3 weeks ago


Newport Beach, California, United States Chipotle Mexican Grill Full time
Key Responsibilities

The Director of Customer Intelligence will lead a world-class analytics team and work closely with key stakeholders to drive strategic initiatives. This leader will guide the application of data science and machine learning methods, with a focus on data quality and business impact.

Key Responsibilities:

  • Develop and communicate a clear vision, strategy, and roadmap for Customer Intelligence.
  • Create customer lifetime value models tied to total revenue.
  • Build brand-level customer journeys and drive incremental transactions.
  • Align stakeholders and share approach broadly within the organization.
  • Manage CDP priorities and project scope.
  • Develop new processes and ways of working to enable Customer Intelligence.
  • Interface with industry to bring best practices to Chipotle.


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