Customer Service Representative

7 days ago


Middletown, Ohio, United States BioLife Plasma Services Full time

About BioLife Plasma Services

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We are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Our mission is to provide better health and a brighter future for people around the world.

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Job Summary

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We are seeking a Customer Service Representative to join our team at BioLife Plasma Services in Middletown, OH. As a key member of our center staff, you will be responsible for providing exceptional customer service to donors, while ensuring their safety and satisfaction.

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Responsibilities

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  • Answer Phones and Greet Donors: You will be the first point of contact for our donors, answering questions, and providing information about our plasma donation process.">
  • Screen New and Repeat Donors: You will conduct thorough screenings of new and repeat donors, taking vital signs and finger stick results, and documenting them accurately.">
  • Use Donor Information System: You will use our state-of-the-art donor management system to prepare donor charts, maintain accurate records, and coordinate donor compensation.">
  • Identify Operational Opportunities: You will analyze our center's operations and identify areas for improvement, implementing changes using company-approved procedures.">
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What We Offer

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As a Customer Service Representative with BioLife Plasma Services, you can expect a competitive salary and benefits package, including:

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  • Estimated Starting Hourly Wage: $18.50-$22.00 per hour (dependent on location and experience)">
  • Short-term Incentives: Eligible for short-term incentives based on performance">
  • Benefits Package: Medical, dental, vision insurance, 401(k) plan, company match, short-term and long-term disability coverage, basic life insurance, tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits">
  • Paid Time Off: Accrue up to 120 hours of paid vacation per year">
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Requirements

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To succeed in this role, you should have:

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  • High School Diploma or Equivalent: Required">
  • Ability to Work Varied Shifts: Willingness to work evenings, weekends, and holidays">
  • Physical Demands: Ability to walk and/or stand for extended periods, lift up to 32 pounds, and occasional lifting of materials up to 50 pounds">
  • Communication Skills: Excellent communication and interpersonal skills">
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Equal Employment Opportunity

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BioLife Plasma Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We strive to create a workplace that reflects the diversity of our community.

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Locations

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Middletown, OH



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