Customer Service Professional
5 days ago
At HC Brands, we specialize in personalization and create connections through unique products. Our fast-growing e-commerce company excels in various channels and marketplaces, taking pride in offering customized solutions for our customers.
The Role
We are seeking a skilled Customer Support Specialist to join our team. As a key member, you will provide exceptional customer service, ensuring timely and accurate order fulfillment. Your creative problem-solving skills and ability to think on your feet will be invaluable in resolving issues efficiently.
Responsibilities:
- Customer Communication: Respond to inquiries via chat and phone, addressing customer concerns with friendly and precise guidance.
- Order Entry: Accurately input customized orders into our production software system, maintaining a thorough knowledge of our products and services.
- Order Resolution: Recognize and resolve order issues promptly, ensuring customers receive their orders on time and shipment targets are met.
- Leadership: Act as a strong leader and role model for phone representatives and order management specialists, demonstrating excellent communication and teamwork skills.
Requirements:
To succeed in this role, you must possess:
- A genuine passion for supporting people and delivering an exceptional customer experience.
- Excellent learning abilities, with a capacity to quickly absorb new information and retain it effectively.
- Above-average computer literacy, with the ability to pick up new platforms and systems quickly.
- Incredible organizational skills, ensuring seamless access to and reference of learned information.
- Strong written and verbal communication skills, enabling effective interaction with diverse clients.
Benefits:
As a valued member of our team, you can expect:
- Health, dental, vision, and life insurance
- 8 paid holidays
- Paid time off (PTO)
- 401(k) plan with a 5% company match
- 16 paid hours of community service time off
- 50% employee discount on our products
- Semi-annual incentive bonus program potential based on company performance
Culture and Equality:
At HC Brands, we prioritize people and relationships, recognizing the importance of individual interactions in today's society. We strive to create a culture that underscores connections, embracing diversity and promoting equality in all aspects of our business.
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