Business Analysis Expert for Live Chat and Secure Messaging Platform

3 days ago


Dallas, Texas, United States Aquent Full time

We are seeking an experienced Business Analyst to drive the migration to a new live chat and secure messaging platform. This role combines technical expertise and business acumen, requiring 5+ years of experience in business analysis, proficiency in contact center applications, and a strong understanding of agile processes like Scrum or SAFe.

The ideal candidate will collaborate with cross-functional teams to gather requirements, develop user stories, and ensure business value while optimizing transparency and communication. You will work closely with the product team and technical teams primarily supporting:

  • Gathering and prioritizing business requirements
  • Supporting developing user stories and acceptance criteria
  • Ensuring business value and client satisfaction goals are met through collaboration with business, technology, and customer partners
Key Responsibilities:
  • To serve the needs of clients, employees, and shareholders
  • Developing strong product management and leadership skills
  • Maintaining a passion for optimizing transparency and communication
Requirements:
  • Bachelor's or Master's degree preferred
  • Experience with contact center applications and business practices
  • Minimum 5 years of experience in a business analyst function
  • 1+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Demonstrated collaborative style, with ability to lead and influence diverse teams
  • Strong detail and process orientation using data to measure productivity and progress
  • Excellent problem-solving and critical-thinking skills
  • Strong emotional intelligence/maturity and presence

This is a highly competitive role with an estimated salary range of $60,000 - $70,000 per annum based on education, relevant work experience, certifications, and location. If you have a proven track record of delivering successful business solutions, we encourage you to apply.



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