Customer Service Professional
4 days ago
About Eurotechnik:
Welcome to Eurotechnik, a locally owned and operated auto repair shop where your passion for cars meets exceptional service.
Founded and operated by Joe Crowell, Eurotechnik has been a staple in the community for over 15 years, specializing in the repair of European vehicles, including BMW, Mercedes, Porsche, Audi, and Volkswagen.
Joe Crowell's passion for cars began early on through his involvement in auto racing, where he discovered a love for the dynamic nature of auto repair and the thrill of complex problem-solving. This passion led him to assemble a like-minded team of experts who share his enthusiasm for German engineering and excellence in automotive repair.
As a customer service professional at Eurotechnik, you will have the opportunity to work with a fun and friendly team in a fast-paced environment. Our ideal candidate has proven customer service experience, automotive experience, a great attitude, and exemplary problem-solving skills. If you are looking for a challenging role that allows you to grow both personally and professionally, we encourage you to apply.
Responsibilities and Duties:
- Interacting with customers to identify their vehicle's needs and communicating vehicle needs to technicians.
- Ordering parts, preparing estimates, and presenting to customers.
- Scheduling customer visits and interpreting vehicle health reports.
- Answering phones and following up with customers to ensure satisfaction.
We truly love our customers and are seeking someone who cares about maintaining our amazing reputation (we'd be happy if you Googled us). We offer a competitive salary of approximately $45,000 per year, plus excellent benefits, including weekends off. We're looking for someone who is a people person, can clearly communicate with customers and teammates, and is able to work effectively in a fast-paced environment.
About the Role:
Key Responsibilities- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Communicate effectively with customers and technicians to ensure accurate diagnosis and repair of vehicles.
- Prepare estimates and present them to customers in a clear and concise manner.
- Schedule customer visits and follow up with customers to ensure satisfaction.
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