Customer Service Representative

4 days ago


Nevada, Iowa, United States Availa Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative - Banking to join our team at Availa Bank.

About Availa Bank

Availa Bank believes that our people make a difference and recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.

Job Description

This role is responsible for assisting with customers' financial transactions in an efficient and friendly manner, providing the highest level of customer service. The Customer Service Representative will also assist with financial counseling, including opening and servicing of consumer accounts.

Benefits
  • Competitive Salary: $45,000 per year
  • Medical, Dental & Vision Plans
  • Option for Health Savings Account (HSA)
  • 401K and Employee Stock Ownership Plan (ESOP)
  • Company Paid Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA) & Dependent Care
  • Employee Assistance Program (EAP)
Responsibilities
  • Provide exceptional customer service through quality conversations and efficient and accurate processing of customer transactions.
  • Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
  • Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
  • Sell, open, and maintain banking products and services to new and existing customers.
  • Cross-sell bank products as part of the regular transaction process.
  • Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
  • Follow check cashing procedures; process wire transfers, perform online and mobile banking maintenance; handle financial transactions efficiently and effectively with all customers (including, but not limited to, deposits, withdrawals, advances, loan payments, and merchant transactions).
  • Maintain a balanced cash drawer.
  • Meet or exceed all established branch goals and contribute to branch deposit growth.
Requirements
  • Accounting or banking experience encouraged.
  • Add, subtract, multiply, and divide in all units of measure.
  • Understands computer and other equipment capabilities and limitations.
  • Maintain a complete understanding of regulatory and compliance policies and procedures.
  • Be able to work flexible hours and shifts.
  • Travel to/from and work in multiple locations.


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