Customer Experience Ambassador

7 days ago


Omaha, Nebraska, United States Wireless 2 Go NE LLC Full time
Transforming Customer Experiences

We are seeking highly skilled and passionate individuals to join our team as Customer Experience Ambassadors. As a Mobile Expert at Wireless 2 Go NE LLC, you will play a pivotal role in delivering exceptional customer experiences that drive loyalty and satisfaction.

About the Opportunity

This is an exciting opportunity to be part of a dynamic team that revolutionizes the wireless industry. You will have the chance to build expertise in uncovering customers' needs and passionately advocate for their interests. With your excellent communication skills and ability to balance customer needs with performance goals, you will excel in this role.

Key Responsibilities
  • Serve as a brand ambassador, embodying the spirit of Metro by T-Mobile and consistently delivering world-class customer experiences.
  • Build strong relationships with customers, understanding their individual needs and preferences to provide personalized solutions.
  • Develop proficiency in digital tools, effectively utilizing them to enhance interactions and onboarding processes.
  • Work collaboratively with colleagues across channels to collectively own the customer experience and resolve issues seamlessly.
Requirements
  • Minimum 6 months of customer service and/or sales experience, preferably in a retail environment.
  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Ability to work effectively in a fast-paced environment, balancing multiple tasks and priorities.
What We Offer

As a Customer Experience Ambassador, you can expect:

  • A competitive salary range of $45,000 - $65,000 per annum, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and career growth.

Wireless 2 Go NE LLC is an Equal Opportunity Employer. We welcome diverse applicants and are committed to creating an inclusive work environment.



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