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Senior Operations Manager

1 month ago

New York, New York, United States beqom Full time
Job Description

Beqom is a fast-growing B2B software company focused on managing total compensation for leading enterprises. We support some of the world's most exciting brands with mission-critical business processes, helping them attract, retain, and motivate talent through equitable and transparent pay.

Our comprehensive compensation suite integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results. By bringing clarity, equity, and motivation to the workforce, we ensure employees know their worth, excel in their roles, and receive fair rewards.

The Senior Operations Manager will help lay a foundation to enable customer health and growth at scale by improving the efficiency, effectiveness, and consistency of the customer service, support and success delivery model.

Key Responsibilities:

  • Resource Management: Allocate internal and external resources based on skills and project needs. Structure and manage partner agreements to engage external resources efficiently. Identify and execute process enhancements to streamline operations, manage costs, and elevate the customer experience. Use data-driven insights for decision-making;
  • Financial Management: Manage budgets and forecasts, ensuring financial goals are met. Optimize resource allocation for maximum ROI and adherence to financial constraints;
  • Oversee daily operations, ensuring smooth integration between implementation, customer support, and product teams. Implement best practices to boost efficiency and productivity;
  • Collaborate with Services Management to create and implement strategies that support growth and align with the company's vision;
  • Coordinate with scoping, project management, and consulting teams to ensure resource targets, project scopes, and launches are aligned and successful;
  • Monitor performance of internal and external resources against customer satisfaction of the delivery, conducting regular evaluations and ensuring alignment with client expectations and project goals;
  • Reassign resources swiftly in response to issues or changes in coordination with the delivery team. Develop comprehensive risk management strategies to address potential operational disruptions and ensure business continuity;

Requirements:

  • Proven experience in resource and operations management, preferably within the SaaS industry or a related field.
  • Strong analytical skills to track and report on performance metrics and budgets.
  • Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
  • A proven track record in operational leadership, with a deep understanding of global compensation, HR technology, or SaaS service delivery.
  • Excellent communication and interpersonal skills to effectively liaise with internal teams, external partners, and clients.
  • Exceptional leadership and team-building skills, with the ability to manage cross-functional teams and drive collaboration.
  • Fluency in English; additional language skills (French or German) are a plus.

Compensation range: 120KUSD - 160KUSD/year