Field Service Technician
1 week ago
We are seeking a highly skilled Field Service Technician to join our team at Siemens Industry, Inc.
Overview:Siemes Industry, Inc. is a global technology company focused on industry, infrastructure, transport, and healthcare. Our mission is to enable sustainable progress through technology, empowering customers by combining the real and digital worlds. We improve how we live, work, and move today and for the next generation, prioritizing our people's well-being and success.
This role will be based out of Arizona, requiring a qualified, hands-on service-oriented technician with expertise in automatic transfer switch startups, modifications, warranty and emergency calls. The ideal candidate will demonstrate a desire to learn and advance to the Field Service Engineer level.
Job Summary:This position involves carrying a cell phone and being on call 24 hours a day, 7 days a week, focusing on work related to automatic transfer switches. Key responsibilities include providing technical support for field startups, warranty efforts, remedial repairs, and preventative maintenance contracts. Additionally, you will supervise and ensure compliance with all safety policies, procedures, guidelines, and laws, conducting client communication in a customer service-oriented manner and potentially expanding project scope and negotiating extra charges associated with work performed.
Key Responsibilities:- Carry a cell phone and be on call 24/7
- Focus on automatic transfer switch-related work
- Provide technical support for field startups, warranty efforts, and preventative maintenance contracts
- Supervise and ensure compliance with safety policies and procedures
- Conduct client communication and potentially expand project scope
To succeed in this role, you should possess:
- 3-5 years of experience in Field Service Engineering
- A high school diploma or equivalent
- A strong background in electrical power, including low voltage through medium voltage, and experience with most types of automatic transfer switch testing
- Reading schematics and blueprints for power control, automation, and customer technical support
- Familiarity with applicable codes and industry standards
- Strong project management skills with excellent decision-making, organization, and management capabilities
- Self-directed and committed to customer satisfaction
Consideration will be given to candidates with an associate or bachelor's degree in electrical engineering, excellent customer service, time management, and follow-up skills, as well as power distribution, DC/AC, voltage circuit theory, and practical troubleshooting skills.
Benefits:As a valued member of our team, you will enjoy a competitive salary range of $67K-$100K, plus travel and overtime compensation. You will also benefit from our comprehensive health and wellness program, designed to support your overall well-being and career growth.
Join Us:At Siemens Industry, Inc., we prioritize diversity, equity, and inclusion, fostering a workplace that reflects the diversity of society. Come bring your authentic self and contribute to shaping a better tomorrow with us.
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