Housekeeping Team Leader

3 weeks ago


Sturbridge, Massachusetts, United States Comfort Inn & Suites Sturbridge Full time
Job Overview

Position Summary

The Housekeeping Supervisor plays a pivotal role in enhancing the operational efficiency and effectiveness of the Housekeeping department. This leadership position is essential for the recruitment, training, staffing, and mentoring of front-line personnel to uphold the safety, quality, and timeliness standards of the guest experience.

Key Responsibilities

  • Guides and supports housekeeping staff on a daily basis to ensure cleanliness standards and operational efficiencies are achieved or surpassed.
  • Oversees the timely turnover of all vacant and clean rooms; verifies stayovers, reports early check-outs, and communicates any issues and discrepancies with the front office.
  • Provides coaching, motivation, and recognition to team members as needed.
  • Participates in the scheduling of staff, labor management, and forecasting.
  • Contributes to the development and implementation of training programs for new hires as well as ongoing training for existing staff.
  • Creates and organizes daily assignments, projects, and optimizes staff to maintain lodge cleanliness and performance.
  • Conducts daily briefings with Room Attendants and House Attendants to prioritize tasks and facilitate feedback from team members.
  • Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, reviewing results with Room Attendants; encourages accountability and performance improvement.
  • Ensures that linen storage areas, trash rooms, and housekeeping carts are clean, organized, and properly stocked for the following day's activities; promotes safety standards in these areas.
  • Supervises staff activities to ensure compliance with hotel standards, including time and attendance management.
  • Participates in the recruitment and selection process for the housekeeping department.
  • Assists with regular team meetings and helps plan engagement activities for staff members.
  • Ensures the timely completion and proper communication of maintenance work orders and other concerns to the relevant department.
  • Schedules deep cleaning and carpet care based on a bi-annual schedule and guest feedback.
  • Spends 2-3 days a week in housekeeping, with other days dedicated to inspecting, supervising staff, and assisting in laundry operations.

Basic Qualifications & Skills

  • High School diploma or equivalent experience.
  • Prior experience in hospitality or housekeeping or equivalent formal education.
  • Proficiency in Microsoft Office and general software systems.
  • Strong interpersonal and verbal communication skills.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills. Ability to work a flexible schedule, including nights, weekends, and/or holidays as needed.

Desired Qualifications & Traits

  • Previous experience in housekeeping.
  • Familiarity with choice advantage preferred.
  • Strong time management skills in a fast-paced environment.

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand or walk for extended periods.
  • Ability to bend, stretch, and twist.
  • Capable of tolerating exposure to cleaning chemicals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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