Veterinary Clinic Customer Service Representative
5 days ago
We are seeking a skilled and compassionate Veterinary Receptionist to join our team at the Troy Veterinary Clinic.
About UsThe Troy Veterinary Clinic has been serving the community for over 60 years, providing top-notch veterinary care to companion animals, beef cattle, and equines. Our dedicated team of veterinarians and staff share a passion for animal health and well-being, and we take pride in delivering exceptional service to our clients.
Salary and BenefitsWe offer a competitive salary of $40,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package including health, dental, vision, liability, 401k, life insurance, and more.
Key ResponsibilitiesJob Summary: As a Veterinary Receptionist, you will be responsible for maintaining the visual appeal of the hospital reception area, greeting and welcoming clients and patients, answering questions and triaging client concerns, scheduling appointments, and processing payments.
- Maintain a clean and organized reception area, ensuring a positive first impression for clients and patients.
- Greet and welcome clients, answering any questions they may have and addressing their concerns in a calm and compassionate manner.
- Answer phone calls and respond to emails in a timely and professional manner, directing clients to the appropriate party for resolution.
- Schedule appointments efficiently to maximize daily flow and minimize wait times.
- Process payments accurately and handle cash transactions with ease.
To succeed in this role, you will need:
- A minimum of 1 year of experience in a veterinary setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks efficiently.
- Proficiency in computer software, including practice management systems.
- A self-motivated and team-oriented approach, with a desire to continue learning and growing in your role.
We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a chance to make a meaningful difference in the lives of animals and their owners. If you are a compassionate and detail-oriented individual who is passionate about animal health and welfare, we encourage you to apply.
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