Service Desk Specialist

4 weeks ago


Étreux, Hauts-de-France, United States KTek Resourcing Full time

Job Title: Service Desk Support

Location: Boston, MA (Hybrid)

Full-time Opportunity

Job Summary:

KTek Resourcing is seeking a skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the primary point of contact for clients experiencing technical issues with their computer systems and office IT products.

Key Responsibilities:

• Provide exceptional customer service and support to clients via phone, email, and chat

• Troubleshoot and resolve technical issues with computer systems and office IT products

• Collaborate with internal teams to resolve complex technical issues

• Develop and maintain knowledge articles and SOPs to improve service desk efficiency

• Participate in progress reviews and performance reporting to demonstrate service desk obligations

Requirements:

• 2+ years of experience in a service desk or technical support role

• Strong technical skills and knowledge of computer systems and office IT products

• Excellent communication and customer service skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment



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