Service Center Support Professional

3 weeks ago

Orlando, Florida, United States Fedex Ground Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Center Support Professional to join our team at FedEx Ground. As a key member of our service center operations, you will be responsible for handling customer needs, processing documentation, and performing administrative and customer service duties.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Process documentation, including freight bills and reports, with accuracy and attention to detail.
  • Provide excellent customer service, including determining pick-up and delivery needs, and updating systems to meet customer requirements.
  • Enter freight shipment information into our computer system, including accurately status shipments and generating freight bills.
  • Administer freight pick-up process, as required, and make freight delivery appointments.
  • Review drivers' Hours-of-Service logs to ensure accuracy and report discrepancies to leadership.
  • Assist city operations, including checking-in drivers and processing related documentation, coordinating drop-off situations, and coordinating driver collections.
  • Communicate with sales, operations, and other service centers to ensure customer needs are met and issues are resolved.
  • Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers, as required.
Requirements
  • High school diploma or GED.
  • Two years of general office experience, preferably in a customer service role.
  • Strong phone and interpersonal skills, with the ability to communicate effectively with customers and team members.
  • Ability to count and perform basic math, with or without a calculator.
  • Strong written and verbal communication skills, with the ability to comprehend and explain complex information.
  • Ability to use general office equipment, including computers, fax machines, copiers, and scanners.
  • Typing/data entry skills, with the ability to learn required computer systems and programs.
  • Demonstrated time management, organizational, and multi-tasking skills, with the ability to work independently and as part of a team.
Working Conditions
  • Office/dock environment, with a fast-paced and deadline-oriented work environment.
  • Hours may vary due to operational needs.

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