Customer Service Team Lead
4 days ago
We are seeking a highly skilled and experienced Customer Service Team Lead to oversee Box Office operations at the Peoria Civic Center. As a key member of our team, you will be responsible for supervising part-time ticket sellers during evening and weekend events.
Key Responsibilities- Cash handling according to established procedures.
- Prepare ticket seller cash drawers at shift start.
- Audit/balance ticket seller cash drawers at shift end.
- Ensure selling supplies are stocked and available for ticket sellers.
- Sell tickets to patrons as needed.
- Fill group sales orders.
- Enter data, update spreadsheets, produce executive sales report.
- Assist the Box Office Manager with building events as assigned.
- Provide sales information to authorized parties as needed.
- Produce daily and weekly ticket sales reports.
Part-time Ticket Sellers report to this position.
Minimum Qualifications- English language fluency, verbal and written.
- Minimum 18 years of age to apply.
- Complete the ASM Global online application for employment.
- Successfully pass a background check.
- High School Diploma or equivalent.
- Supervisory experience required.
- Prior ticketing experience preferred.
- Ability to work a flexible part-time schedule according to the schedule of events.
- Availability to work evenings, weekends, and holidays as needed.
- Ability to work with a high degree of accuracy in a fast-paced environment.
- Ability to accurately count cash.
- Ability to effectively train staff.
- Professional communication skills, written and verbal.
- Proficiency in use of electronic mail.
- Familiarity with MS Office, including Word and Excel.
- Ability to use an electronic timeclock for recording of work hours.
- Ability to use ticketing equipment, calculator, telephone, credit card machine.
$40,000 - $60,000 per year, depending on experience.
About UsASM Global is a leading venue management company, providing exceptional services to our clients and communities.
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