Customer Service Team Lead

4 days ago


Peoria, Illinois, United States ASM Global Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to oversee Box Office operations at the Peoria Civic Center. As a key member of our team, you will be responsible for supervising part-time ticket sellers during evening and weekend events.

Key Responsibilities
  • Cash handling according to established procedures.
  • Prepare ticket seller cash drawers at shift start.
  • Audit/balance ticket seller cash drawers at shift end.
  • Ensure selling supplies are stocked and available for ticket sellers.
  • Sell tickets to patrons as needed.
  • Fill group sales orders.
  • Enter data, update spreadsheets, produce executive sales report.
  • Assist the Box Office Manager with building events as assigned.
  • Provide sales information to authorized parties as needed.
  • Produce daily and weekly ticket sales reports.
Supervisory Responsibilities

Part-time Ticket Sellers report to this position.

Minimum Qualifications
  • English language fluency, verbal and written.
  • Minimum 18 years of age to apply.
  • Complete the ASM Global online application for employment.
  • Successfully pass a background check.
Education and / or Experience
  • High School Diploma or equivalent.
  • Supervisory experience required.
  • Prior ticketing experience preferred.
Skill and Abilities
  • Ability to work a flexible part-time schedule according to the schedule of events.
  • Availability to work evenings, weekends, and holidays as needed.
  • Ability to work with a high degree of accuracy in a fast-paced environment.
  • Ability to accurately count cash.
  • Ability to effectively train staff.
  • Professional communication skills, written and verbal.
Computer Skills
  • Proficiency in use of electronic mail.
  • Familiarity with MS Office, including Word and Excel.
  • Ability to use an electronic timeclock for recording of work hours.
  • Ability to use ticketing equipment, calculator, telephone, credit card machine.
Estimated Salary

$40,000 - $60,000 per year, depending on experience.

About Us

ASM Global is a leading venue management company, providing exceptional services to our clients and communities.


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