Senior Product Owner, SFMC

4 weeks ago


Lincoln, Nebraska, United States Humana Full time
Job Summary

Humana is seeking a Senior Product Owner to join the Marketing Regulatory and Operational Communications (MROC) team. As a Senior Product Owner, you will support Humana's marketing journeys, campaigns, or communications with business strategy and consult on marketing and communication delivery strategy.

Key Responsibilities

Coordinate with Product Owner to understand and translate requirements into architecture for key solutions, from design to coding, providing consultation around channels and audience targeting

Prioritize activities across development and operations for high-quality execution, prioritizing requests, change requests, etc.; lead the delivery team to achieve work stream tasks/milestones

Look for enhancements to the messaging to achieve the strategy/goal

Structure, plan, and lead design sessions

Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies

Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings

Develop and communicate the sprint goals, and make sure the acceptance criteria is met

Identify opportunities to simplify, automate, and consolidate across lines of business or products

Work closely with Product Owner and Scrum Master to provide progress updates and ensure the management of any delivery risks or issues

Identify and research potential pre and post-production issues and assist in resolution and provide technical support when necessary

Structure and lead prototype demos and collect feedback from Product Owner

Support and execute release planning activities

Identify, resolve, and/or escalate infrastructure issues

Provide coaching and development guidance to delivery team members

Promote best practice solutions and integrated applications to reduce costs and improve overall adoption

Ensure clear and effective communication with existing or concurrent projects

Create and manage solution-related documentation, providing input and solution guidance to the developers for custom solutions

Requirements

Bachelor's degree or higher in marketing, communications, or business OR equivalent related experience

3+ years of communications, marketing, product owner (indirectly or directly) or related experience

Experience with multi-channel campaigns

Salesforce Marketing Cloud (SFMC) Email Specialist certification

Requirements documentation/story creation experience

Excellent verbal, written, and presentation skills

Demonstrated skills leading and/or influencing cross-functional teams

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

About Humana

Humana, Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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