Customer Success Manager
1 month ago
PermitFlow is a software company that aims to simplify construction permitting in the United States construction market. Our platform reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We've received significant funding from top investors, including Initialized Capital and Y Combinator. Our team is remote-first and consists of experts in architecture, engineering, permitting, and software development.
Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key player in our customer success process, you'll work closely with our customers to understand their business needs and how our software can help them achieve their goals.
- You'll manage a book of business comprised primarily of contractors and developers in the construction industry.
- You'll own customer rollout, lifecycle management, renewal, and expansion for your book of business.
- You'll collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with our platform.
- You'll proactively build and project-manage intervention plans for at-risk customers.
- You'll engage with Product and Operations leadership to provide user feedback and play a key role in developing our product roadmap.
- 2-3 years of experience in the early stage tech startup space.
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
- Self-motivated and driven, with a passion for building strong customer relationships.
- Experience in the construction industry (and ideally permitting) is a strong plus.
- Equity packages.
- Competitive salary.
- 100% paid health, dental, and vision coverage.
- Company-issued laptop.
- Home office and equipment stipend.
- Lunch and dinner provided via UberEats with a fully stocked kitchen.
- Commuter benefits.
- Team building events.
- Unlimited PTO.
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