Customer Success Manager

1 month ago


New York, New York, United States PermitFlow Full time
About PermitFlow

PermitFlow is a software company that aims to simplify construction permitting in the United States construction market. Our platform reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We've received significant funding from top investors, including Initialized Capital and Y Combinator. Our team is remote-first and consists of experts in architecture, engineering, permitting, and software development.

Job Description

We're seeking a Customer Success Manager to join our team. As a key player in our customer success process, you'll work closely with our customers to understand their business needs and how our software can help them achieve their goals.

  • You'll manage a book of business comprised primarily of contractors and developers in the construction industry.
  • You'll own customer rollout, lifecycle management, renewal, and expansion for your book of business.
  • You'll collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with our platform.
  • You'll proactively build and project-manage intervention plans for at-risk customers.
  • You'll engage with Product and Operations leadership to provide user feedback and play a key role in developing our product roadmap.
Requirements
  • 2-3 years of experience in the early stage tech startup space.
  • Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
  • Self-motivated and driven, with a passion for building strong customer relationships.
  • Experience in the construction industry (and ideally permitting) is a strong plus.
What We Offer
  • Equity packages.
  • Competitive salary.
  • 100% paid health, dental, and vision coverage.
  • Company-issued laptop.
  • Home office and equipment stipend.
  • Lunch and dinner provided via UberEats with a fully stocked kitchen.
  • Commuter benefits.
  • Team building events.
  • Unlimited PTO.


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