Strategic Operations Director
3 weeks ago
About the Role
The General Manager at WS Development is a key leadership position responsible for the overall success and excellence of The Street, Chestnut Hill. This individual will be a strategic leader, motivating cross-functional and direct report teams with a passion for a modern consumer-centric experience. The ideal candidate will have a strong understanding of analogous industries, such as Disney, cultural centers, and civic public spaces, and be able to inspire partners around the mission.
Key Responsibilities
• Overall responsibility for achieving excellence in the day-to-day operations of The Street
• Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary
• Lead regular activities of the center, including brand management, marketing, operations, customer service, sales, and administrative management
• Build and manage external partnerships, including those with tenants, customers, the community, the government, and financial partners
• Actively consider consumer needs and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market
Requirements
• Experience-centric mindset
• Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic
• A people-person who enjoys developing people, growing relationships, and collaboration
• Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters
• Strong organizational skills
• Salesmanship and passion
• Clear, concise communication skills
• Desire to work hard & with a strong sense of urgency
• Can-do, optimistic attitude
• Orientation toward innovation and trying new things
• Consistent focus on optimization and improvement (both self-improvement and the work)
• High ethical standards and integrity
• Proficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook
• Experience leading a cross-functional team towards productive, shared outcomes
• Ability to handle multiple projects simultaneously
• Comfort with ambiguity and adaptability to change
About WS Development
WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation, and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants, and partners in mind. Established in 1990, WS is one of the few vertically-integrated real estate companies that conceptualizes, owns, operates, and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.
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