Front Desk Representative

6 days ago


Key West, United States Remington Full time
Job Description

At Remington, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail.
  • Assist with pre-registration and blocking of reservations, as well as handling special requests and room assignments.
  • Process transactions and maintain a thorough understanding of our front office computer system.
  • Communicate effectively with guests, responding promptly to their needs and concerns.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services, as well as local attractions and amenities.
Requirements:
  • High work ethic and self-initiative.
  • Ability to work varying schedules, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work effectively in a fast-paced environment.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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