Associate Field Service Engineer

3 days ago

Houston, Texas, United States Stryker Full time

Job Summary:

The Associate Field Service Engineer will be responsible for providing technical support to customers, company sales and service representatives, and internal stakeholders. This role will involve handling customer requests, preparing documents and trouble tickets, and updating databases with status of returned materials issues and accounts for returns inventory.

Key Responsibilities:

  • Interact with customers, company sales and service representatives to handle pre-sales or post-sales service functions.
  • Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Update databases with status of returned materials issues and accounts for returns inventory.
  • Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Schedule field service repair calls and handle requests for additional company materials.
  • Perform on-site installations, preventive maintenance, and repair of highly complex CT Imaging medical equipment.
  • Verify and approve the operational quality of Stryker systems and equipment and serve as a Stryker ambassador with key customers.
  • Coordinate and execute installation, inspection, maintenance, and repair of AIRO-CT Scanner Systems both in-house and in the field.
  • Manage schedule, work calendar and travel schedule with support from team lead/supervisor.
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner, including field service reports, expense reports and service checklists.
  • Travel and assist in other Field Service team members territories.
  • Instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.
  • Maintain records of returns, schedule changes, product enhancements or changes and product pricing, and resolve return credit problems.

Requirements:

  • Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required.
  • Valid and unrestricted driver's license.
  • Preferred: Bachelor's degree in an engineering discipline.

Benefits:

  • Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
  • Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

About Stryker:

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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