Customer Service Representative
7 days ago
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with over 80 locations and growing. Our team is dedicated to providing an exceptional fitness experience for our members.
Salary Information
The starting salary for this position is $9.50 per hour, with opportunities for growth and advancement within the company.
Job Description
This role is responsible for providing an exceptional customer service experience to our members, including checking them into the system, taking prospective members on tours, and facilitating updates to their accounts.
Responsibilities include:
- Providing a positive and professional interaction with members and co-workers
- Taking prospective members on tours of the facility
- Assisting with new account sign-up process
- Facilitating needed updates to member's accounts
- Responding to member questions and concerns in a timely and professional manner
Required Skills and Qualifications
To be successful in this role, you will need:
- Exceptional customer service skills
- A positive mental attitude and ability to work well with others
- A customer service background preferred
- Punctuality and reliability
- Diplomacy in all interactions while using appropriate behavior and language
- A High School diploma/GED equivalent required
- Must be 18 years of age or older
Benefits
We offer a dynamic and supportive work environment, with opportunities for growth and advancement. Our employees enjoy a Judgement Free Zone where everyone feels welcome and valued.
Working Conditions
This role requires continual standing and walking during shift, as well as occasional lifting up to 50 lbs. The position may also involve exposure to toxic chemicals.
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