Case Manager

3 weeks ago


Houston, Texas, United States Church World Service Full time
Job Summary

The Case Manager-STAR will be responsible for conducting community outreach to educate community members about the STAR program and services. This includes screening individuals to determine program eligibility and providing comprehensive case management support to clients to facilitate improvement in overall well-being. The ideal candidate will have a strong understanding of the needs of underserved refugees and other eligible newcomers, including those who have experienced trauma.

Key Responsibilities
  • Conduct community outreach to educate community members about the STAR program and services
  • Conduct phone screening of potential clients to determine program eligibility
  • Conduct intake and needs assessment of all STAR clients to assess their functioning in regard to school/employment, family, social engagement, and basic needs
  • Develop a 6-month Individual and Family Wellness Plan for every client, identifying support services that may assist clients in becoming self-sufficient
  • Conduct in-person or virtual monthly visits with clients

Requirements
  • Bachelor's Degree in a social service field or equivalent work experience
  • At least three years of previous work experience in case management required, and interest in immigrant and refugee populations
  • Lived experience as a survivor of human trafficking or as a Cuban Entrant and in recovery from a mental health condition preferred

Preferred Qualifications
  • Fluency in English and Spanish required
  • Ability to advocate and liaise with social service systems
  • Ability to establish trust and rapport with clients and community partners
  • Ability to remain calm and use sound judgment in high-stress situations

Benefits
CWS offers a competitive benefits package that includes medical, dental, and vision insurance, 403(b) retirement plan, paid time off, and more.
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