Sustaining Engineering Manager

3 weeks ago


Austin, Texas, United States Canonical Full time
About the Role

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are hiring a Sustaining Engineering Manager to lead one of our regional teams and be part of our global Director of Sustaining Engineering's leadership team.

The Sustaining Engineering team is a business-critical team that continuously improves various open source software by resolving software defects reported by customers. The software stack includes everything from the kernel to user space applications and IaaS platforms. As a Sustaining Engineering Manager, you will be responsible for managing and leading a distributed team of engineers, hiring, coaching, mentoring, providing feedback, and career development guidance to your team.

You will also be responsible for managing and measuring key performance indicators (KPIs), training, supporting timely delivery of bug fixes, patches, and other technical solutions to address business needs in various technology fields, including Ubuntu, OpenStack, Ceph, Kubernetes, Juju, and MAAS. You will demonstrate the best of Canonical in customer interactions, set and manage expectations with other engineering teams, senior management, and external stakeholders, and advocate and advance modern software development practices.

The ideal candidate will have professional software delivery experience using C, C++, Go, Python, or similar, be knowledgeable and passionate about software development, have leadership experience displaying the ability to organize and prioritize complex problem resolution and bug fixes, experience with version control systems such as git, debugging tools such as gdb, crash, or other, and demonstrated strong commitment to testing methodologies and maintainable code quality.

Excellent communication skills in the English language, both verbal and written, experience with Linux, with a preference towards Ubuntu, experience with Open Source and Open Source Business Models, and people management experience in a support organization are strong plus.

We offer a distributed work environment with twice-yearly team sprints in person, a personal learning and development budget of USD 2,000 per year, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, opportunity to travel to new locations to meet colleagues, Priority Pass, and travel upgrades for long haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. We are changing the world of software and expect excellence from our team members. We are an equal opportunity employer and proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.


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