Accounting Customer Service Representative
3 weeks ago
The Opportunity:
PBS Systems is a leading provider of dealership management systems in North America, serving over 30 years in the industry. We are seeking an enthusiastic and organized individual to join our Client Services team as an Accounting Customer Service Representative.
The Role:
As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, assisting them during the development, installation, and training process of their new dealership software.
Responsibilities:
- Provide excellent software support to our customers in the Accounting module
- Keep users informed about their escalations/incident's status at agreed intervals
- Ensure support services are delivered professionally and effectively
- Communicate effectively, provide empathy for the customer, and build and maintain positive relationships
- Work on project teams supporting other departments and installation needs
- Monitor and respond to helpdesk tickets assigned to your team
- Travel required, one week a month (Canada and USA)
Qualifications:
- Fundamentals of basic accounting
- Accounting Diploma/Certificate
- Automotive Dealership Accounting Department experience is an asset
- Customer service experience
- Possess excellent communication and analytical skills
- Knowledge of Microsoft Windows and Microsoft Office
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety, structure, change, and innovation
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- Free parking
- Staff events
- Competitive base salary ($45,000k/yr. to $50,000k/yr. USD)
- Great referral bonus
- Staff discounts with GM, Dell, and more
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