Call Center Operations Manager

6 days ago


Columbus, Georgia, United States Global Payments Inc. Full time

Estimated Salary: $95,000 - $130,000 per year

About the Role

We are seeking an experienced Call Center Operations Manager to join our team at Global Payments Inc.

Job Description

The successful candidate will be responsible for managing the day-to-day operations of our call center, ensuring that all client performance standards are met. This includes monitoring time and attendance, adhering to policy, and providing coaching and development opportunities to team members.

The ideal candidate will have a minimum of 4 years of relevant professional experience and a Bachelor's degree in a related field. They will also possess strong leadership skills, with the ability to train and develop customer service processes for team members, clients, and merchants.

The role requires excellent communication and problem-solving skills, with the ability to work collaboratively with cross-functional teams to ensure contractual requirements are met.

The Call Center Operations Manager will play a key role in maintaining high levels of customer satisfaction, while also driving business growth and revenue.

Key Responsibilities
  • Manage the daily operations of individual teams in a productive manner to maintain contracted client performance standards.
  • Monitor time and attendance and adhere to policy for team members, including any necessary training.
  • Coach, develop, and counsel existing team members to higher performance.
  • Hire new team members and conduct training for customer service processes.
  • Meet with clients and leadership teams to participate in call quality calibration and operations meetings.
What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.



  • Columbus, Georgia, United States Five Star Call Centers Full time

    About the Job"We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a key member of our contact center, you will be responsible for providing exceptional customer service to clients across various industries.Key Responsibilities:"ul>"li>Respond to inbound customer calls in a timely and professional...


  • Columbus, Georgia, United States Aftermath Services Full time

    With over 60 regional offices and more than 100 mobile units located across the nation, Aftermath Services is the largest biohazard remediation and trauma cleanup company in the country.We are seeking a Site Operations Manager for our Columbus, GA shop who is hardworking, compassionate, and has a strong desire to help families in need. This role is ideal for...


  • Columbus, Georgia, United States Aramark Full time

    We are seeking an Environmental Services Operations Manager to lead our custodial operations in San Francisco, CA.Company OverviewAramark is a leading provider of food and facilities services in 15 countries around the world. Our mission is rooted in service and united by our purpose to do great things for each other, our partners, our communities, and our...


  • Columbus, Georgia, United States City of Columbus Georgia Full time

    This role involves providing administrative and clerical support to department operations. Key responsibilities include greeting the public, directing them to relevant personnel, and assisting internal and external customers with information. The successful candidate will also manage calls, including taking messages.


  • Columbus, Georgia, United States Sbarro Peachtree Mall #5456 Full time

    **Job Summary**We are seeking a skilled Restaurant Operations Manager to join our team at Sbarro Peachtree Mall #5456. This is an exciting opportunity for a motivated and experienced professional to take on a leadership role in driving sales and profits.About the RoleThe Restaurant Operations Manager will be responsible for overseeing the day-to-day...


  • Columbus, Georgia, United States The Burks Companies Full time

    Operations Manager OpportunityWe are seeking an experienced and motivated Operations Manager to lead our janitorial services team in Columbus, GA. This part-time role offers a competitive hourly rate of $12.00, depending on experience.About The Burks CompaniesA leading integrated facilities management company with over 25 years of experience, we provide...


  • Columbus, Georgia, United States TeamHealth Full time

    Grow Your Clinical CareerTeamHealth is seeking an Emergency Medicine physician to join our Level III Trauma Center in Columbus, Georgia. This opportunity offers a chance to work with high acuity patients and experience life just outside the Atlanta Metro area.About the OpportunityWe are looking for a board certified emergency medicine physician with ACLS,...


  • Columbus, Georgia, United States Biolife Plasma Services Full time

    About BioLifeBioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. Our mission is to provide high-quality plasma and make life-changing medicines. As a Medical Support Specialist at BioLife, you will play a crucial role in supporting plasma center operations.**What You Will Do*** Determine donor eligibility, including informed...


  • Columbus, Georgia, United States KTE Services Full time

    Company OverviewKTE Services is a dynamic healthcare organization seeking a highly skilled Interventional Pain Management Physician to join our team in the Columbus, Georgia area.Compensation and BenefitsWe offer a competitive $400,000 base salary, along with a comprehensive benefits package, including:Full malpractice insurance coverageA range of health,...

  • Operations Manager

    4 days ago


    Columbus, Georgia, United States Surge Staffing LLC Full time

    At Surge Staffing LLC, we are committed to connecting great employees with great customers.Job OverviewThis is a full-time position that requires the ability to work Monday through Friday, 8:00 AM to 5:00 PM, with flexibility in schedule.Primary ResponsibilitiesDeliver high-quality service to clients and temporary employees by matching their skills to job...


  • Columbus, Georgia, United States Insight Global Full time

    Inspired by innovation, Insight Global is looking for an exceptional Operations Director to spearhead the daily operations of a leading refrigeration systems and display cases manufacturer. With a focus on seamless coordination and productivity, this role demands thorough knowledge of plant operations, supply chain management, finance, and customer service....


  • Columbus, Georgia, United States Firehouse Subs Full time

    OverviewFirehouse Subs is a fast-casual restaurant chain known for its high-quality food, welcoming atmosphere, and exceptional customer service. We are currently seeking an experienced Restaurant Shift Manager to lead our team at one of our locations.


  • Columbus, Georgia, United States Chicken Salad Chick Full time

    About UsAt Chicken Salad Chick, we strive to provide an exceptional dining experience for our guests. Our team is dedicated to serving high-quality food in a welcoming environment.


  • Columbus, Georgia, United States ScionHealth Full time

    At ScionHealth, we value our nurses and strive to create a work environment that is both safe and supportive. Our leadership team is dedicated to taking care of our staff, recognizing that they are the heart of our organization. If you share our vision for person-centered care and evidence-based practice, and you're looking for a challenging role where you...


  • Columbus, Georgia, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results. You will work under the...


  • Columbus, Georgia, United States Columbus State University Full time

    About Columbus State UniversityColumbus State University is a public university located in the heart of Georgia. We offer a wide range of undergraduate and graduate degree programs, as well as certificate programs. Our campus is situated on 132 acres in Columbus, Georgia, and features modern facilities, including a state-of-the-art library, a student union,...


  • Columbus, Georgia, United States Rainbow Shops Full time

    Rainbow Shops is seeking a skilled and motivated individual to join their team as a Retail Store Manager Assistant.About the Role:This role offers the opportunity to learn the ins and outs of running a successful retail store, including managing staff, handling multiple tasks, and maintaining a positive attitude.Key Responsibilities:- Learn the business and...


  • Columbus, Georgia, United States The Curare Group Full time

    We are seeking a pain management specialist to join our team at The Curare Group. This is an exciting opportunity to work with a leading group of healthcare professionals who share your passion for providing high-quality patient care.The successful candidate will be a board-certified or board-eligible physician with expertise in diagnosing and treating...


  • Columbus, Georgia, United States Columbus Hospice of GA & AL Full time

    Columbus Hospice of GA & AL is seeking a skilled Nurse Manager to join our team in Columbus, GA. As a Nurse Manager, you will be responsible for overseeing the delivery of high-quality patient care in a hospice setting.About the RoleThis is a full-time position that requires a strong nursing background, excellent leadership skills, and the ability to work...


  • Columbus, Georgia, United States Sound Physicians Full time

    Sound Anesthesia is seeking a skilled CRNA to join our team in Columbus, GA. As Associate Chief Anesthetist, you will be part of a dynamic team that prioritizes patient care and supports the growth and development of its clinicians.The ideal candidate will have experience practicing to the top of their license, including regional blocks. They will also be...