Customer Service Manager
5 days ago
We are seeking a highly skilled Customer Service Manager to join our team at CMG Holdings Corporate. This is an exciting opportunity for someone to work in a fast-paced real estate environment, providing exceptional customer service and ensuring the efficient operation of our properties.
Key Responsibilities- Ensure timely and efficient reporting, maintenance, and submission of all administrative forms, files, and reports.
- Perform bookkeeping functions as necessary, including posting rental receipts and making daily bank deposits.
- Responsible for inventory management and ordering of necessary supplies and equipment for the property.
- Lease apartments to qualified prospects by showing available units and assisting with lease renewal programs.
- Provide efficient and courteous responses to resident requests and report any unusual circumstances to the Community Manager.
- Assist in designing and implementing a resident retention program, including newsletters, referral programs, and social activities.
- High school diploma or general education degree (GED); Bachelor's Degree preferred or one to three years' related experience and/or training.
- Proficient in Microsoft Office Suite, specifically Word and Excel, and ability to use calculator, copier, fax machine, telephone, and key machine.
- Excellent communication and analytical skills, with ability to make decisions under conditions of risk and uncertainty.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional growth.
American Communities Values: All employees are expected to act professionally at all times, treating others with respect, valuing diversity, supporting team goals, and following company policies and procedures.
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