Membership Growth Specialist
1 week ago
At Stretch Zone, we're on a mission to help people achieve their health goals through our unique membership model of practitioner-assisted stretch. If you're driven, passionate about helping others, and have a knack for sales and customer service, we'd love to hear from you. Sales and Member Experience Coordinator is a key role in our team, and we're looking for someone who can help us turn guests into members, retain existing members, and drive sales. In this role, you'll be responsible for providing exceptional customer service, greeting every guest with a smile, scheduling appointments, answering the phone, and addressing any member concerns. You'll also be responsible for driving member retention by following daily operation guides, providing great customer service, and consistent follow-ups. Additionally, you'll promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills. If you're a goal-setter, well-organized, and a customer service master, we'd love to hear from you.
Key Responsibilities:- Drive membership sales to each guest who comes into Stretch Zone as a guest
- Provide excellent customer service by greeting every guest with a smile, scheduling appointments, answering the phone, and addressing any member concerns
- Driving member retention by following daily operation guides, providing great customer service, and consistent follow-ups
- Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills
- Be a sales leader who can confidently connect with all guests and convert them to members after their first session
- Be driven and competitive, with a passion for achieving sales goals
- Be well-organized, with exceptional time management and multitasking skills
- Have a customer service background, with experience in providing exceptional service to guests and members
- Be a team player, able to work well with everyone in a competitive, fun, and fast-paced environment
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