Sales Assistant Manager
13 hours ago
Job Details
Description
Position Title: Assistant Sales Manager
ROLE SUMMARY:
The Assistant Sales Manager is responsible for supporting the Store Sales Manager in driving sales, executing operation functions, and ensuring excellent customer service is being delivered. This role is a key part of the Palmetto Moon team, working closely with the Store Sales Manager to achieve sales goals and objectives.
Duties/Responsibilities:
- Sales & Financial Performance
- Assist Store Sales Manager in achieving sales goals and objectives
- Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
- Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
- Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
- Remain informed of Key Performance Indicators (KPI's) for the store, understanding how each is impacting the business daily/weekly
- Customer Service
- Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
- Train and coach team to offer expected level of customer service in order to drive sale performance
- Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
- Appropriately and timely follow up to customer concerns and inquiries
- Team Leadership
- Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
- Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
- Adjust team priorities to meet goals and company/store initiatives
- Offer on the spot coaching to team members in order to correct actions or offer training
- Communicate employee concerns to the appropriate leadership within a timely manner
- Talent Management
- Take an active role in store staffing through recruiting and interviewing
- Perform orientation and training for new team members as needed
- Be well versed in company expectations for performance management, utilizing resources as needed
- Appropriately coach and address associate performance through formalized process
- Product Knowledge & Visual Merchandising
- Remain updated on key sales drives (top styles, hot buys, new product, etc.).
- Know where to find resources regarding product knowledge for personal use and to train and lead team.
- Train team members on merchandise features and selling techniques
- Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
- Departments of Responsibilities
- Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
- Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
- General Leadership Responsibilities
- Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
- Perform opening/closing procedures.
- Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
- Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more
Qualifications
Required Skills/Abilities
- 2+ years of previous leadership experience, preferably in a retail setting
- Shown motivation and delegation skills along with proven ability to hold team members accountable
- Confident, proactive and willingness to take on workplace challenges
- Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
- Strong verbal communication, and the ability to convey important information clearly and effectively
- Quick decision-making and problem-solving abilities, specifically in terms of customer service
- Ability to read key reporting and learn company POS system with standard training
Physical Requirements
- Ability to bend, twist, stoop, stand for extended periods of time
- Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations
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