Truck Service Operations Supervisor
3 weeks ago
Overview
TravelCenters of America has been a trusted name for over five decades, serving millions of truck drivers and motorists with essential services, including fuel, food, and maintenance. Our commitment to innovation and sustainability drives us to enhance our network of travel centers with advanced technology.
Every employee at TA plays a crucial role in our collective success, creating a dynamic environment that fosters career growth and encourages contributions that shape the future of our company.
Position Summary
The Truck Service Assistant General Manager is integral to the success of our Truck Service division, providing essential support to the General Manager in overseeing marketing and operational activities. This role involves guiding a team of skilled technicians in the effective troubleshooting, diagnosing, and repairing of heavy-duty trucks and trailers, ensuring that every customer leaves satisfied and ready to hit the road.
Key Responsibilities
- Lead and motivate your team to achieve and surpass performance benchmarks, fostering a welcoming and knowledgeable service environment.
- Cultivate a culture of trust and open communication, encouraging feedback from both team members and customers while managing staff performance in line with company policies.
- Oversee the recruitment, training, and retention of high-caliber team members, promoting a workplace where achievements are recognized and valued.
- Assist in guiding technicians through the repair process, ensuring professionalism and customer satisfaction.
- Conduct thorough inspections to guarantee the availability of all necessary products and services.
- Contribute to financial success by effectively managing resources, focusing on revenue generation and profitability.
- Uphold safety standards and adhere to operational guidelines, maintaining positive vendor relationships.
Qualifications
- Proven leadership skills with a hands-on approach to team collaboration.
- Enthusiasm for career advancement within the Truck Service sector.
- High School Diploma (or GED) required; Associate's or Bachelor's degree preferred.
- Supervisory experience in relevant fields such as convenience stores, truck service, or travel centers is advantageous.
- Familiarity with the Truck Service industry is preferred.
- Strong verbal and written communication abilities.
- Capacity to effectively engage with fellow managers.
- Flexibility to work varied hours, including nights and weekends.
- Valid driver's license is required.
Benefits
- Competitive salary with annual bonus potential.
- Comprehensive medical, dental, vision, and life insurance options.
- 401(k) plan with company matching contributions.
- Paid time off, including vacation and holidays.
- Tuition reimbursement programs.
- Discounts on meals and a variety of services.
- Opportunities for professional development and advancement through company-sponsored training.
- Relocation assistance may be available.
Physical Demands
This position requires regular communication and interaction with team members and customers. The role involves standing, walking, and occasional lifting of up to 50 lbs. Vision requirements include the ability to see both close and far distances, as well as depth perception.
Work Environment
Employees may be exposed to outdoor conditions throughout the year, as well as potential exposure to noise, fumes, and moving machinery. Safety protocols are in place to ensure a secure working environment.
Disclaimer
This job description is intended to provide a general overview of the position and may not encompass all responsibilities. TravelCenters of America reserves the right to modify this description as necessary.
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