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IT Specialist Tier II

1 month ago

San Gabriel, California, United States TeamLogic IT Full time
Job Summary

We are seeking a highly skilled IT Technician to join our team at TeamLogic IT. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our systems and providing exceptional support to our clients.

Key Responsibilities:

  • Provide timely and effective resolution of end-user issues via telephone, web portal, and email
  • Provisioning and system setup for new hires
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs
  • Use remote tools and diagnostic utilities to aid in resolving support requests
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate
  • Install and configure hardware and software components throughout various network infrastructure devices
  • Install antivirus software and ensure virus definitions are up to date
  • Server administration via Active Directory, File & Print services, DNS, DHCP
  • Network firewall and switch administration, configuration, and maintenance
  • Email Migration
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Establish good relationships with all departments and colleagues
  • Ensure company safety and security standards are met
  • Some network and server solution design and architecture

Requirements:

  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
  • Experience writing proposals for technical solutions to fulfill business needs
  • Strong understanding of technology and business productivity systems
  • Active Directory experience setting up AD
  • Experience with Email Migration
  • Experience with Microsoft 365, Exchange, Sharepoint
  • 3-5 years experience with Windows server, VMware setup, install, and configuration
  • Experience with installation and configurations of firewalls, RMM, and Service Desk/Jira/Autotask PSA Experience a plus
  • Experience with Data Backup, Restore, and clear idea of Business Continuity
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
  • Good problem-solving, and Excellent customer service skills
  • Ability to work under moderate supervision
  • Microsoft Server and Microsoft Desktop operating systems certification preferred
  • Valid Driver License and ability to drive to customer locations when required
  • CompTIA Network+ and CompTIA Security+ certifications preferred

Compensation: $24.00 - $28.00 per hour

We are committed to a People First Culture and provide our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.