Guitar Craftsmanship Specialist

1 week ago


Lubbock, Texas, United States Guitar Center Full time

Guitar Center seeks an experienced Guitar Repair Tech to provide maintenance and repair services for customer-owned instruments while ensuring a positive customer experience. This role involves servicing instruments with high craftsmanship, completing warranty repairs, and maintaining store inventory.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

We prioritize an inclusive environment that focuses on customer satisfaction while supporting the growth of musicians and music enthusiasts. As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing business through great customer experience and quality work.

A Few Key Qualities of Our Successful Repair Technicians:

  • Customer Focus: Understands customer service principles, able to provide an excellent customer experience, and connect with customers in a meaningful way.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them.
  • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
  • Training: Able to effectively train learners and communicate information and techniques so that they are retained.

About the Role:

  • Interact with customers, ensuring a positive customer experience.
  • Service customer-owned instruments with a high level of craftsmanship.
  • Maintain store owned gear, as requested.
  • Complete warranty repair work.
  • Additional duties as assigned.

Why Choose Guitar Center?

We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.

The estimated salary range for this position is $40,000 - $60,000 per year, depending on location and experience. Skilled understanding of repairing Guitars is required, with foundational product knowledge on Guitar Center products being preferred.



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