Software Support Analyst Intern
4 weeks ago
The Software Support Analyst Intern position is a key role within the SoftChalk Support team, serving as the primary point of contact between customers and the software vendor.
As a member of this team, you will be responsible for capturing customer-reported issues and determining the best course of action for accurate resolution in a timely manner.
You will work directly with customers to gather necessary information for any questions, issues, defects, or enhancements received.
The Software Support Analyst Intern will gain hands-on experience with the SoftChalk suite of products.
A technical background is required, as navigating both the customer-facing front-end of the applications and the back-end administrator sides are necessary.
Key Responsibilities:
- Demonstrate expertise in conveying technical and functional concepts within our software to customers.
- Prioritize assigned tasks based on severity and complete tasks within estimated timeframes.
- Provide feedback to customers on the progress and status of their reported issues throughout the resolution process.
- Receive support request tickets submitted in the customer portal, as well as monitor the support email and hotline.
- Provide accurate and detailed answers to questions related to our software suite of products.
- Maintain local instances of the products to imitate a customer's environment for precise troubleshooting.
Requirements:
- Student (Fixed Term) (Trainee)
- 1 opening available
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