Hostess/Server - Detroit Metro Airport Location
1 week ago
We are seeking a highly skilled and customer-focused Hostess to join our team at Paradies Lagardère. As a Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all.
Key Responsibilities- Guest Service
- Exceed customer service standards by greeting every guest with a friendly smile and positive attitude.
- Maintain consistent attention to the entrance of the restaurant and welcome all guests with a smile and appropriate greeting.
- Respond to guest concerns and resolve issues in a timely and professional manner.
- Restaurant Operations
- Bussing tables, taking carryout orders, and restocking the display case.
- Maintain and use seating charts for rotation of stations.
- Record guests' seating times in a consistent manner.
- Seat guests and present menus.
- Communication and Teamwork
- Communicate effectively with wait staff and other restaurant personnel to ensure a positive experience for guests.
- Perform tasks of the cashier and/or bus person as required.
- Answer phones and respond to guest inquiries.
- Housekeeping and Safety
- Maintain a clean and organized work environment, free of safety hazards.
- Sweep and mop as needed.
- Ensure compliance with all local, state, and federal laws and regulations, including those related to food safety.
- Education
- High School diploma or equivalent.
- Skills and Abilities
- Ability to organize and manage multiple priorities.
- Ability to communicate clearly and concisely in English.
- Possess basic math skills and ability to handle money and point of sale system.
- Ability to work independently and as part of a team.
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and ability to communicate effectively.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Ability to lift a minimum of 25 lbs and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
- Ability to stand for long periods of time and work in an environment with varying temperatures.
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