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Pharmacy Liaison Specialist

1 month ago

Bradenton, Florida, United States Optum Full time
Pharmacy Liaison Specialist

At Optum, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Pharmacy Liaison Specialist, you'll play a critical role in our mission by building strong relationships with patients, clinicians, and internal staff to provide high-level, specialized prescriptive care in a fast-paced hospital and/or specialty clinic setting.

Key Responsibilities:

  • Establish and maintain solid relationships with patients, hospital staff, and pharmacy team members.
  • Participate in daily, weekly, and monthly team meetings to ensure quality care and act on feedback.
  • Educate patients about services provided at discharge and articulate how they can utilize pharmacy services to obtain full benefits of high-quality prescriptive care.
  • Attend and contribute to daily medical team meetings, coordinating the collection of prescriptions, patient orders, and necessary paperwork for the pharmacy team.
  • Schedule and coordinate pharmacist consultation reviews of patient-prescribed medications to drive medication adherence and education.
  • Coordinate patient medication delivery at discharge and ensure education has been provided to necessary caregivers.
  • Identify and resolve insurance billing adjudication, including facilitating prior authorizations and assisting with financial assistance for patients as needed.
  • Conduct weekly follow-up calls with hospital patients following discharge to ensure aftercare plans have been met.
  • Identify trends, barriers, and potential process improvement opportunities and recommend customized and innovative solutions.

Requirements:

  • Pharmacy Tech License for the state of FL.
  • 2+ years of hospital experience or pharmacy technician experience.
  • Valid driver's license and insurance.
  • Access to reliable transportation.

Preferred Qualifications:

  • National Pharmacy Technician Certification.
  • Experience in a behavioral or mental health setting.
  • Highly proficient in Microsoft Office, particularly Excel and Word.
  • Proven solid verbal and written communication skills.
  • Proven ability to work with a close-knit team and possess solid administrative and organizational skills.
  • Proven ability to learn other software systems.
  • Demonstrated ability to be detail-oriented, professional, results-oriented, with a positive outlook and patient focus.